Black Dog Express - Lethbridge, Alberta

Janay J.

This morning I was cut off by a black dog delivery truck, I skidded on the ice into the curb. The driver drove away so I drove after him to get his license plate, hoping he would pull over. He never stopped until he reached the gas station. At which point I was on the phone with his company. It’s been 3 hours now and I still haven’t received a call back from a manager. The driver just drove off and I haven’t heard a thing. Please watch out for these trucks driving around as they do not take responsibility for their actions. Didn’t check to make sure I was ok, but made sure to flip me off before driving away. I’m absolutely disgusted.

Katlin M.

I had a package delivered by these guys and the delivery driver tossed my package on my doorstep. I have him on video doing so. 0/10 recommend.

Vicki K. G.

I was stuck trying to figure out how to pay for a US delivery custom charge and I was given help. They did not realize however that a tracking number is on the slip they put on your door should you miss delivery. But, they were polite, tried to answer my questions, and I got a real person to talk to on the phone. So thanks guys! You did a good job of being polite and aiding me in my search! Cheers!

Larissa C.

My mother in law ordered a recliner from Costco.ca as a welcome gift for our newborn. There was a delay in the time of delivery, no updates on its arrival. Then we were notified that it would be sent out. I stayed home the whole day and waited. It didn't arrive. Then the next day, same notification: it would be arriving by end of day. Around noon, I still hadn't received it so my mother in law contacted them to see where it was. The employee told her "it's here" meaning it hadn't been put on any of the trucks. He then suggested to my 60+ yrs MIL she could come pick it up (even though they are technically - a 'delivery' company). So then, they send it. A few hours later a female employee arrives to our door. She is about 90lbs and the box very clearly weighs nearly as much as her. She couldn't get it out of her vehicle, dropped it and then didnt know how to use the dolley. Thankfully my husband was home. So he ran out and did her job for her. It was traumatic to watch but I thought okay maybe that was a one off. I then, ordered a bookcase from Costco.ca because I wanted to give Black Dog the benefit of the doubt. This time we received a quick knock at the door, and then we found our parcel just dumped on our driveway, against the garage door. So again, my husband had to do the work and carry the box in by himself. The box was damaged and I could see through the past the styrofoam. I am appalled by the blatant disregard for people's items that this company shows, and the extreme lazy, unprofessional attitude that they have exhibited on both accounts. I filed a complaint with costco regarding both these circumstances and will also be contacting UPS to reconsider their use of this third party. This customer service was embarrassing and beyond subpar.

Landon H.

Three times I had the courier walk up and down our steps and leave, no ring or knock just threw a ‘Missed Delivery’ tag on the door. The third time I saw him come and go I was able to chase him before he left in his truck.
What a joke.

Don N.

Good service here

Tim K.

Friendly staff very helpful

Annabelle V.