U-Haul Truck Sales of Vancouver - Port Moody, British Columbia

Lisa C.

This was the most ridiculous experience. It was like something out of a sketch comedy show. We specifically chose counter pickup and arrived to find 15 other customers in the lobby, everyone on their phones. A staff member explained that even if you asked for a counter check in, they don't care, they are only doing online check in.
The online system was so slow and buggy, and the staff were sitting at the counter not doing much. Everyone was frustrated. Some people were laughing at the absurdity.
We finally got to what we thought was the end and got a message that we needed to verify and someone from U-Haul would phone us. We were in a freaking U-Haul! Why did we have to wait 10+ minutes for someone from a call center someplace else to phone us while we are waiting in the lobby? I will honestly never book a U-Haul again.

Zina D.

HOW IS THIS EVEN POSSIBLE TO EXPERIENCE WITH A TRUCK RENTAL f you book a truck months ahead for a one way moving trip, the truck might not be available on the day of your move AND Uhaul will let you know JUST ONE DAY BEFORE you need that truck. Where is your responsibility in this DO BETTER, it's your business. Shocking

Roger G.

I recently had a disappointing experience with U-Haul that left me frustrated and inconvenienced. I had reserved a 20-foot moving truck well in advance to ensure I had enough space to transport all of my belongings. Unfortunately, when I arrived to pick up the truck on the scheduled day, I was informed that only a 15-foot truck was available. This was not only a significant inconvenience but also caused me to leave behind some valuable furniture items, including a mahogany bed frame, a two-piece sectional couch, and a patio table with chairs.

The entire purpose of renting a larger truck was to accommodate all my belongings in a single trip, and U-Haul's failure to provide the truck I had reserved resulted in an incomplete move. This experience caused additional stress and cost me valuable time and money. While the staff at the rental location were polite and tried to assist, the fact remains that U-Haul's reservation system failed to deliver on its promise.

Also, I had to drop-off the truck 30 km's away, in which they wanted to charge me for extra kilometers on the truck. There was an actual drop-off location 1 block away from my new home I moved into, yet the threat of being charged extra for delivering it to the wrong drop point is written in the contract

Moving is stressful enough without having to deal with unreliable rental services. I hope U-Haul can improve its reservation system to ensure that customers receive the equipment they have booked. This experience has left me with a negative impression of U-Haul, and I will think twice before using their services again.

MC-7 A.

In short just a Gong show here, misplaced my reservation..waited over an hour..brutal

Jack Z.

PLEASE REMEMBER TO CHECK THE KILOMETER. THE NUMBER ON THEIR SYSTEM IS WRONG! WE ARE CHARGED 30 MORE KM....NEVER TRUST THEM

Peter X.

Showed up at opening and was treated to an efficient friendly staff that knew their stuff and had me on my way in no time. Really professional. Well done.

Inyoung J.

she Ashmeen is kind .

Seyedmahdi H.

I like this business