Muskoka Delivery Service - North Bay, Ontario

Luc J.

This is, by far, THE WORST company ever!

They sat on time sensitive brewing ingredients for over a month with no attempt to deliver or contact the shipper or reciever. They just don't care!

I eventually had to go to their warehouse personally and pick them up. No apology, not even a thank you.

Took no responsibility, said they tried to deliver the first week. I checked our cameras and saw no attempt. We even have an off hours number posted at our loading dock. Their response, "the driver isn't required to call anyone."

And this was the 3rd, and last time, they have screwed us. I have since called all our suppliers and made note on file to never use them.

This is a great example of a poorly managed company. STAY AWAY!

Stefan P.

I have had to deal with Muskoka Delivery several times, and never by choice.

Recently, after receiving an email that my item would be out for delivery, I tracked the shipment for an entire day from home. No truck ever came by my place, but lo and behold – at 5pm the tracker said that a "delivery was attempted."

I’m not sure how Muskoka Delivery Service got a hold of top secret, military-grade invisible “phantom trucks,” but colour me impressed!

Full disclosure: this isn't a one-off. Muskoka Delivery Service has done this for all 3 of my last deliveries. No truck comes, no slip is left (which really screws you over if you need the number off it for UPS), and no one rings or knocks.

On all three occasions I've had to drive to their delivery warehouse and tell them what package is mine. I have to do this, you see, otherwise they will send them back (and have when I haven't been checking).

To reiterate – Muskoka Delivery Service will happily send your package back without having actually ever attempted a delivery.
Who knew delivering things was so hard?

P.S. Calling their number only gives you an automated number for other places to contact. The number they give for UPS? Not in service from your location. Neat.

FireFlower22

These guys are so ****ed in the head. And reading other reviews I am not surprised.
Was contacted by the seller of my item saying “hey my package is about to be sent back. Here is the new tracking number”, so only then was I told Muskoka Delivery “attempted three times” and I had already missed the final delivery….yet, in my mailbox there was only ONE slip left. And of course the writing on it was nothing but scribbles that were barely legible (I can’t even make out the date written… lol, it’s just a number and a month, how hard can it be?) The chicken scratch writing made it even more difficult to track. So I call the company and get a really irritating automated service, as warned by other reviewers. I call UPS themselves to try and get a location for pick-up but am given 3 separate pick-up addresses from 2 different agents. And as someone else mentioned, it’s on the outskirts of town. So I would really prefer to find the EXACT location before I start paying taxis and busing all over town, looking for a package that couldn’t even be delivered by a so-called ‘delivery company’. They don’t utilize the phone number provided to them beforehand, nor make drop-offs at P.O.boxes (the P.O. standing for ‘Post Office’, omegalol. They won’t drop-off at a Post Office but the pick-up location is a dinghy little convenience store?!? smh). All I have to say to that is “it’s 2022 people, why are delivery companies still living in the caveman days?”
So unimpressed, the amount of incompetence is impressive really. Worst delivery service ever, and I still have to wait 4 days (I don’t know why) to pick-up my package.
I pity the fool that has the honour and privilege to deal with this company. Stay away if possible.

Tony S.

I have a long driveway, Canada Post and Purolator deliver parcels to the house all the time. I had a $1000 laptop delivered by FedEx which is contracted out to Muskoka Delivery Services. The parcel was left at the end of my driveway leaning against the 911 address. It was covered in snow. They did not call me to let me know it was left at the street. It could have been stolen or damaged. A parcel is suppose to be delivered to your home not left at the roadway.

Shannon B.

Got a delivery notice one day because I was at work. No pickup information on it. Got another one the next day, same thing. On the third day I got fed up and left a post-it on my mail box asking for the pick up address, and the delivery person wrote it on another notice, but no hours of operation. So I went to this place at 5:45pm and the door was locked. Weird. No hours of operation on the door at all, or on their website either. I assumed they were closed. So I asked someone to pick up my package and I wrote a note saying I authorized this person to pick it up. She went there earlier in the day to make sure they'd be open. She got my package and mentioned to the guy at the desk (a “biker looking” guy) that the door had been locked the day before. He said “Oh yeah sometimes the owners lock the door early, it happens! You should have tried a different door. Why didn't you try yelling down the truck entrance” She pointed out to him that the other doors said Employee Only but he wouldn't have it. I wasn't about to break into this delivery place to get my package! Never did this guy say “Sorry, it shouldn't have been locked”, which would have made it fine, he really didn't seem to care that customers weren't able to get inside!

There's not even a phone number for this place to be able to call and ask questions! Their website hasn't even been updated since 2015. Ridiculous.

If you are forced to pick something up from this place, they close at 6 o'clock. If the door is locked, either try entering doors you aren't allowed to go into, or knock on them all like a madman. Apparently that's okay.

Tracy G.

Terrible company! Had a package from Arizona get to North Bay in four days. I am waiting for delivery to Powassan two weeks later. UPS has not been helpful and MUSKOKA DELIVERY SERVICE makes sure that you cannot communicate directly with them. Obviously because they are such screw ups they don't want to have to deal with the fall out of their incompetence. UPS should fire their assess.

Doug B.

Supposed to be open until 5:30 and doors were locked at 5:15. Not the first time and frustrating because the depot is located on the outskirts if North Bay. Nick was on his way home and went out of his way to assist me. Much appreciated Nick! Counter guys need customer service refresher or UPS needs to reconsider who wins the next contract!

Crystal L.

Worst service ever. After having to call the 1-800 number twice and getting completely upset with the person on the other end of the call the parcel was delivered within the hour. Now I get a bill in the mail for duty charges which seems strange because Muskoka delivery took my payment information and never completed their job. If Muskoka delivery is unable to do their job correctly maybe they should not have a business