Lawtons Drugs Lower Sackville - Lower Sackville, Nova Scotia

Paul W.

Today I feel that way as web site said they open at 9 am Good Friday. But the store door is saying 10 am. I understand but it would be simple to correct the Google information to advise the customer correct opening time.

JD M.

Great big awesome store. They got lots of stuff lots and when you ask people for stuff they're like help. You know it's like pants on the ground. They're ready to jump for you. They smile. They're friendly. I just like this place. Okay I just like it. They got lots of stuff, flash colors and lotions and I'll get up. I don't know what I bought here the other day but I only went for one thing and I come up with spending $80 very great!

Liz R.

Sales can be good but regular prices are high, especially the gift ware.

East C. D.

Took my elderly / mobility challenged mother to the hearing place upstairs. Why put the elevator on one end & not have the curb lowered for mobility aids? At a health location… thankfully she was not hurt when she fell.

Sineka P. V.

It was so amazing to see Kiara at the cashier treat customers, so we'll. There was a very old lady at the cashier and she was helpful and very kind. and she was nice to me as well. She gave me hope that people like her still exist. Keep up, Kiara. Great job. She made my day. Lawton is very lucky to have employees like her.

Sharon B.

Never been treated so badly at any pharmacy. We towed our trailer from Ontario and I forgot my extra oxygen hoses. We stopped at a Lawtons in New Brunswick. They were a smaller store and did not have what I needed. They tried very hard to find me what I needed. They suggested to try when we got to our campsite in Sackville. They even gave us the phone numbers. We got here and first I tried Shoppers drug mart. They didn't have them, but suggested Lawtons. They even gave me the phone number and extension number. I called a few times until I got an answer. A woman with a thick accent answered the phone. I told her what I needed and she immediately said no they didn't have them. I asked her if she knew where I could get some. She said no. End of discussion. Turned out there was oxygen supply places near by them.
I sent a message to main office, and they e mailed me for my phone number, so head office could speak to me. I sent a message right back. That was a week ago, never heard from them. I guess head office doesn't care how customers are treated either. Will NEVER give them my business. Every person I spoke to at the KOA where we are staying heard my story also. Might not of lost a lot of customers in their eyes, but I deserve to be treated better, and so does everyone else. Shame on you Lawtons.

Millennimillie

I am writing to express my disappointment with the customer service at Lawtons Drugs in Sackville. My recent experience has left me extremely dissatisfied and has solidified my decision to take my business elsewhere.

Firstly, I received a missed call from the pharmacy with no accompanying voicemail. When I called back to inquire about the details, the lady on the phone argued with me, insisting that they would have left a voicemail and that it was impossible for them not to have done so. This initial interaction set the tone for a frustrating experience.

Furthermore, the lady on the phone did not listen when I was spelling my girlfriend’s name, insisting it was spelt differently according to a mainstream version. This lack of attention to detail and unwillingness to listen to the customer is unacceptable.

When we finally managed to address the name issue, the pharmacist was unhelpful, repeatedly stating that she did not know the status of our order because there were no notes on the file. This lack of organization and communication within the team is concerning and reflects poorly on the management of the pharmacy.

After all these issues were supposedly resolved, the lady on the phone confirmed that our order was ready for pickup. However, when we arrived at the pharmacy, the order was not ready. This level of disorganization and the additional inconvenience it caused was the final straw.

Customer service at this location has always been subpar, but this experience was particularly egregious. I will be taking my business to a different pharmacy in the future, one that values customer service and effective communication. I would advise others to consider alternative options as well

The interaction we experienced is expected from a teenager at their first job not a trained professional.

Bryanna M.

Caleigh working front desk is a sweetheart. She made my day and was very helpful