ALM CROWN Moving & Delivery Barrie - Barrie, Ontario

C

Even a 1 is too generous. This company was hired by costco to pick up my return on February 8th. They called the day before to confirm the pick up. They showed up after 6:00 pm and took the item. When my husband asked them for a receipt to show confirmation of pickup, they said they were unable to provide us with one and that we needed to contact Costco. At that point my husband came in and told me to take a quick picture. I am so glad he did. A few weeks later I called Costco inquiring about the refund and they told me that the delivery company had wrote down that we cancelled the pickup. I sent all of the information including call logs and photos of the pick up straight away to Costco. It seems as though the pick up was cancelled by your delivery company and my items were stolen. As they were NOT returned to Costco and you can very clearly see the bottom of the umbrella being carried out in the box. This is theft and I told Costco that they need to look into this company and their employees as this is theft over $1,000.00. I will continue to make sure people are aware of the type of business you run. Disgusting.

Volodymyr S.

UPDATE: Company sorted out the issue - they paid the renovation cost to my property management. Hence, I am updating my rating from 1 to 3. I still deduct 2 stars for:
1. They did the damage. I understand that things like this might happen with the furniture delivery. However, this happened only because the delivery guy was Extremely Neglect. He couldn't care less.
2. They didn't respond to my calls and emails for 3 business days. They replied only after I wrote this review.

They damaged the wall in my condo!

Ordered furniture delivery from Jysk Oakville. This company handled the delivery. One of the crew members was using the metal cart (hand truck) with sharp edges to move large boxes to my unit. Due to his lack of attention or care he made 2 deep scratches on the wall of the hallway. All he had to say was "Oops" with a smile. I am now due $240 repairs to my property management company.

Best part - I called their support line. As this was Saturday, they asked me to call back Monday so that the responsible person will be able to handle the matter. It is Tuesday right now, the second day in a row that they are not picking up the phone anymore. My calls go straight to voicemail!

My advice - if you ever order something from Jysk, specifically request them not to ship with ALM Crown

Nick R.

This company blocked my driveway for almost an hour. I had to walk my 4 kids across the road in the freezing rain, instead of parking in my own driveway. You could have parked across the road where there's no driveways.

Faye R.

Outstanding service
Reference number 411014
Thank you to the amazing delivery crew Jordan and Jay from Alm Crown Moving & Delivery for their excellent quality service. The 5 star rating is for the service I received by the delivery crew and their company.
They were helpful, professional and patient.
I truly appreciate your service!

William W.

I've dealt with many couriers for delivering furniture for us in the past 8 years and ALM is the best courier that i have worked with.
We have been using their service for almost two years for all deliveries going to our customers' place. Jason and his team are very professional and they take good care of the furniture pieces as well as our customers' place. They have clean trucks and professional delivery folks.
The charge is very reasonable, considering that it is a white-glove service.
I would highly recommend their service if you have any delivery needs in the GTA area all the way to Burlington/Hamilton.

Dylan M.

I tried to arrange pick up of a vanity that was being returned. I was not going to be home the first time they were in my area. I let them know that we would have to reschedule. The next time they called me I was at work and James called me 5 times in 2 minutes, didn’t leave a message and then sent me an email saying they had been trying to arrange pickup and I was not responding. I told them I didn’t appreciate the repeated calls and he said it was a problem with their phone. No apology, and was quite rude on the phone.

When they showed up to pick up the vanity the crew was unprofessional, using foul language, (dropped the F bomb probably 6 times). Not friendly at all.

Cynthia I.

I've had the pleasure to have Taj and Chris delivering furniture to my home twice .The first time, it was a last minute delivery that Ani was kind enough to set for me and it was when we had our first snow and the roads were terrible. They called me to let me know they were coming no matter what, which I appreciated the call and their amazing job taking the 4 piece, very heavy furniture. Today, they came back to deliver one more piece and helped me move something in my house. 100% satisfied by their professionalism , kindness and amazing custoner service.

Diane C.

I have always had a pleasant and helpful experience using ALM Crown. My parcels have been delivered in a timely manner with no issues. Highly recommend you speak with Jason to create your account! 💯