Thunder Bay Transit - Thunder Bay, Ontario

Sebastian J.

Most bus drivers I meet are wonderful, however it is the customer service at the Transit Office I find awful (besides Colin, he's nice). I get hung up on, I am told they cannot help me when there is no one else to call, I am told I cannot leave feedback via phone but they also will not call you back from the feedback form so if you cannot convey what you need to within 500 characters you're out of luck, you cannot be transferred to a supervisor, they will not be apologetic for their mistakes, and they will make your life very difficult just trying to figure out bus times. The bus lines recently changing affect everyone, but disabled people are being left behind because there is no room or they cannot hasten their pace when the bus comes early which is completely unacceptable. I could go on & on about how awful the bus service has become recently but I will end it here, please be kind to our drivers & direct your anger towards the city & transit office who make these decisions/who make our lives harder.

Miriam

The makeshift bus terminal seriously needs to enforce no-smoking rules. People smoking right outside the waiting area has become so normalized it’s disgusting. The air reeks, and it’s inconsiderate to babies, children, elders, and anyone with health problems. Even the bus drivers stand outside their doors smoking like it’s no big deal. It’s disappointing that the city bus services don’t seem to care about public health or basic respect for others.

Ranjit

I have never seen 3M on time. It's always delayed or cancelled. No update on map. It will show now and then departured but not bus. This bus is always late 10-15 minutes everytime. I'm so pissed with the service. Even 1 star is too much

Keren W.

Some drivers are awesome and kind enough to wait. There are a few that bring their bad day to work and it’s very off putting.

Above all I have had mostly good experiences, the occasional argument witnessed but it’s always taken care of.

Thanks to the city bus drivers who are kind and very helpful, drive safe and get home safe everyday.

Chivalry is barely existent, none of the youngsters give up their seat if someone in need has to sit down… let’s do better 👍🏽

Teijo S.

Highly unreliable. So if you're trying to catch a bus, make sure to use their app. It's the only way they'll tell you if it's canceled, but it might also just be canceled. The times have gotten increasingly longer between buses over the past 10 years as the price has gone up. This is a disservice to the city and its citizens. Quite frankly, it's so dangerous to walk around this city because of drivers. It is unnecessary tool for a lot of people. I want to give this five stars because I very much enjoy public transportation and public services in general. This service only serves about 50% of the time and they're usually out of drivers because they don't pay them enough money

Fontain B.

The executives and managers and supervisors and transit need to all be fired and hire someone new. Today I went to Safeway I use a power chair and I sat and waited for the bus for over an hour. They had cancelled 2 buses. Then when one finally came the driver drove right past me opened the door and others were wondering why he wasn't putting ramp down didn't say a thing to me about being full but when I went over said was full. Only one chair was in the bus a lady sitting in wheelchair spot who didn't move. I was waiting again. So as I waited another 45 minutes or so the bus was cancelled again. It was over 2 hours I sat and waited for the bus. This is a daily thing. They need to start protecting those in power chairs or wheelchairs more because they think it's okay to let someone sit there and wait for over 2 hours because they cancelled buses. They need to separate the wheelchair spots instead of let people sit on them have the rest available to sit closer to the front for other disabled. They don't at all protect those in power chairs at all. Over 2 hours I waited due to cancelled buses. The drivers I am guessing from the grievances they have with the higher ups let you know in there own way by doing little things being very cold or other things have been done I have experienced letting you know as they see you as the problem and make you feel that you are the cause of the problems. It's time the city fire all executive managers Nd supervisors all go and let someone else in that will actually fix the problem. This is not okay it's a city service and it has been shot to the moon. I was literally feeling like driving off and it was cold out but don't care that you have been out there. I so was at my end I am sick I am hurting with not being well out in that cold for so so long. And would have had to wait longer with no idea when I would even get a bus and had to call a cab. I am physically not well from being out there so long in the cold. I so hope it doesn't end up in a hospital visit. As well their lift is one of the most difficult things to get a ride on. When you have a cold or whatever the dr wants to see you at end of that day they have said in the past we will help you oh we may be able to help I would like to suggest before you say that I mention you should yourself try it. It's not that easy or fun. They just say no and that's it. I would suggest that maybe you yourself should try to book a ride maybe 2 or 3 and then you will then understand and know what is going on. Same with the bus maybe to see from riders prospective you go out any time then stand there as transit cancels 2 buses in a row so everyone stands or has to sit and wait for over an hour then you might then see what is wrong you will actually see what is happening. Thunder Bay transit is horrendous to use and experience. We aren't in a Florida climate.

Arun R.

I'm from a third world country, and I've never seen such shitty bus service even there.
how do you justify leaving 15 minutes ahead of scheduled time and cancelling all the buses in the middle of the night? And taking off mocking people without opening doors?

Allen M.

Even though there are some good transit drivers, some others are not kind at all and the biggest problem observed is the usual cancellation of buses which annoys the daily passengers. Please try to rectify this issue as soon as possible.
Also, some bus drivers departing the buses lot earlier than the scheduled departure time.