My Storage Woodstock - Woodstock, Ontario

Brittany L

DO NOT DO BUSINESS WITH THIS COMPANY.

Management blatantly lied to me about a promotional offer I was promised to keep me as a customer when I decided to downsize units instead of moving out. I was offered a "buy one, get one free" (BOGO) promotion, but they revoked the offer after I discovered and disputed TWO MONTHS of incorrect charges. While the fees were eventually corrected—after numerous frustrating interactions with different associates—I still lost $157.46 due to their refusal to honour the promised free month.

The Woodstock location manager, Carti, along with the district manager, Brandon, proved to be dishonest. Brandon claimed he overheard my conversation with Carti through their video/audio recording capabilities and essentially stated that I was lying about the promotion Carti offered me. Albeit, given the size and acoustics of their main office, it’s highly doubtful he could have accurately heard what was discussed.

Ultimately, they chose to save $157.46 at the expense of honesty. This situation could have been resolved if they had simply acknowledged their mistake and honoured the offer, as that promotion was the only reason I stayed. If the BOGO promo wasn’t available to existing customers, they should never have offered it.

I don’t expect to see the money they owe me, but I want others to be aware— BE CAUTIOUS IF YOU CHOOSE TO DO BUSINESS HERE.

quirky stevenson

5 stars

The MyStorage Woodstock site is very nice, well kept and it’s a bonus being right off the highway, but the Site Manager Carti really makes the facility enjoyable. She was able to answer all my questions, gave me a tour of the facility and some sizes I was looking at, ran through all the perks offered with the unit AND available promotions. Very sweet and professional young lady. Customer service was 10/10 she was a gem!

Brenna Westover

Very impressed with my visit to My Storage Woodstock. I dealt with Carti who was very pleasant in helping with my inquiry. She answered all of my questions and went out of her way to make sure I knew which size unit would fit my needs. She also gave me helpful info I didn’t even know I needed! I will absolutely be recommending this storage facility to others! Thanks Carti!

Paul Cole

They fixed my door issues after 7 weeks said they would compensate us. When we paid what we agreed upon yesterday today no access and say we owed them more in less then 24hr. Also if you do not give them a 5 star rating they call and ask you to remove your rating. A horrible business to work with.

LDT

This company is the best storage facility I have dealt with and its' people are the reason! Stephanie spent a considerable amount of time helping me find the right storage solution at the right price. Her customer service was above and beyond my expectations. I choose the Woodstock location and Morgan had all the details and everything ready for me when I arrived. I highly recommend using My Storage when looking for safe, affordable storage with customer service that shines!

Myrth Charles

Great customer service and well kept facility. The site manager Carti was very pleasant and the location is really convenient aswell!

Jon Kotlar

Stephanie helped us with renting four 12x20 units she measured all the doors and building heights for me so would know exactly wht i could fit in them very fast and courteous service i will recommend.

Chantelle Bancroft

When looking for an affordable storage unit on a short time line, Morgan R. was beyond helpful and professional. She walked us through every step and made sure we were making the right decision in regards to size of unit we needed. I would highly recommend my storage and as well as their fantastic staff!