Access Storage - Downtown Toronto - Toronto, Ontario

Melissa D.

I've been using Access Storage at their Downtown Toronto location for a while now, and I couldn’t be more satisfied. From day one, the experience has been smooth and stress-free. The security here is top-notch, the environment is clean and organized, cameras everywhere, and 24/7 gated access gave me real peace of mind. Can't forget to mention how the staff is also amazing, friendly, helpful, and professional. Whether it was helping with move-in logistics or just answering questions, they’ve always gone above and beyond.

Pricing is also fair for downtown! Overall, this place is well-run and worth every dollar for the peace of mind and great service.

Highly recommend if you’re looking for storage downtown!

Matt W.

Fantastic customer service at this location. Both Ferris and Jim are amazing professionals and will help you in whatever way they can. I had a complex situation and they helped me along every step of the way. Amazing team!

Kim M.

Ferris Mohammed the manager and James aka Jim his assistant are amazing people. Ferris helped me a lot. Not only did he manage to get me another locker at the last minute but he also allowed me to retrieve stuff that was left behind by others that was out of my control, without charging me. I appreciated that tremendously as some was my daughters stuff and others were not replaceable. I highly recommend this location and Ferris and his assistant Jim. Saved my stuff. Thank you very much.

Bill K.

The gentleman that I talked to on June 28th was incredibly understanding and helped me with all of my concerns. The facility itself is extremely well organized and spotlessly clean. We are so happy with our choice to use Access

Chloe

The staff over the phone were super unprofessional. At first, I was told I’d be charged $421 for 4 months with 50% off the whole time, so I went ahead and reserved it.

Later, I called back with another question, and I double checked the price, suddenly they told me it would actually be almost $700 because the promo only lasts 3 months, and the last month is full price. I was pissed and wanted to cancel, but they said I couldn’t do it over the phone—I had to come in person. So I made the trip to the office, and the staff there were actually really nice, and I canceled it.

But then I found out I could’ve canceled over the phone the whole time. My flight is within 2 days but I wasted so much time on this!!!!

The two agents I spoke with on the phone were awful!!! Never going to them again—they’ll say whatever they want just to make a sale. Absolutely terrible experience!!!!

joseph T.

Access Storage downtown Toronto was recommended to us by our stager. We needed a temporary spot to store our furniture and other items while our condo was being sold. Ferris took great care of us, made it easy to book a unit, we got a great price, no hidden fees. The site is clean, lockers are easily accessible and there are dollies and rolling platforms at your disposal. It's secure also with a personalized passcode to enter the premises. Great experience, would recommend this location to all of my friends in need of a storage locker!

Jeremy P.

James and the team were fantastic. Smooth, efficient and straightforward with every aspect of my experience. I always felt that my stored belongings were safe and secure all the time. Accessing my locker after office hours was also easy, and I always felt personally safe, even late at night. Highly recommend the team at Access storage downtown.

V G.

We have been happy with storing our extra household items in the Access Storage facility. It's clean, brightly lit, safe and secure and the personnel are always friendly and helpful. I would recommend it.