Access Storage - Yorkdale Bridgeland - , Ontario

Glen A.

Amazing Staff and Sevice! I have found their prices extremely competitive. I came to Access after a truly horrible experience at XYZ storage at their Laird location.

In the short time I was at XYZ they had nearly doubled my rent on a 10 x 12 unit within a 2.5 year period. With Access I got a larger 10 x 13 space for less than half the price I initially paid at XYZ. Besides that the staff actually really listens and does something if you have any problems. No more automated emails and interacting with a faceless person. This space is right near my home and so convenient.

The staff is so accommodating, and I would have no problem referring anyone to them. There's lots of storage space options out there but please do you do diligence before you commit to a space. I wouldn't want anyone to go through what I did. Moving is a hassle to begin with so your storage provider should not take advantage of you by jacking up the rental rates every 2 to 3 months.

My storage needs have increased this year and I now have 3 units at Access that cost me slightly more what I was paying for 1 unit at XYZ. And right now they have a special promotion on so you save even more money.

I've never been to any other Access locations other than the Access location at 55 Bridgeland but this one I can highly recommend. Speak to Mabel or any of her team there and they will help you out for sure!

Quick note: I've noticed some reviews says the place isn't clean. Everytime I have been there which is frequently the space is spotless.

Michael S.

The staff here are horrible. I’ve had a malfunctioning light right in front of my unit that was supposed to be fixed months ago but they haven’t fixed it since February. Every issue I have, they use ChatGPT to reply to me instead of actually addressing the issues. Here’s additional issues:

1. Garage Door Malfunction – Frequently, the garage door stays open and does not close, even when I try to force it shut. This has made the entire area extremely cold, especially with temperatures as low as -15°c, making lots of “heated units” not actually heated because the cold seeps in. Additionally, this poses a serious security risk as anyone can access the facility. I have attached a video of this. As a result of this, the carts are so cold I cannot touch them to move them because my hands freeze.
2. Lack of After-Hours Support – There is no way to reach staff outside of business hours, making it impossible to report urgent issues like the garage door malfunction.
3. Non-Functional Lighting – The light directly in front of my unit does not work. It appears to be the only one not functioning, creating a dark and inconvenient space. I have attached a picture of this
4. Loud Carts – The carts, except for the blue one, are extremely loud, making them disruptive to use. Their wheels could be changed probably to make them quieter.
5. Access hours – Please find attached the access hours that were given to me upon sign up. This was the information I was given, and the agreement that I signed, that the facility would be accessible 24 hours a day. But when I was moving stuff near 11pm, I was not able to access it. Then later I found on google that your facility access hours are different than what I was given. This is a breach of our agreement.
6. Safety Orientation Not Provided – Staff were supposed to give me a safety orientation about the garage, but they didn’t even show me where it was until I insisted. This is unacceptable, as proper orientation should be standard practice.
7. Elevator Inefficiency – At times, both elevators open when going up, which seems like an unnecessary waste of resources and increases wait times.
8. Cleanliness – I understand this is not your fault but I have attached a picture of garbage laying around one time. The space has been clean at other times, so this might just be an irresponsible tenant who should get a warning.

Kamil S.

Smooth and Reliable Move with Fireland Moving

I recently hired Fireland Moving to help with my home relocation, and the experience was excellent. The team was on time, worked efficiently, and handled everything professionally. They made the moving process easy and stress-free.

Their staff was polite and hardworking, and the communication was clear from beginning to end. The pricing was also very reasonable.

If you need a reliable moving company, I highly recommend Fireland Moving. I’m very happy with their service and would use them again in the future.

Roger B. (.

Very fast and friendly. They had same-day availability and accepted my non-Canadian documents as proof of ownership.

The facility itself is large, in a mixed use area that looks safe. Access is gated and there are cameras everywhere, so I'm not worried about break-ins.

Shout out to Mohammad and Jasmine for being super helpful and friendly.

Larry W.

Very accommodating, there was an issue with the locker that I had booked on line (not really their fault) but the Assistant Manager and Manager did rectify the situation as fast as possible. Very polite and explained everything thoroughly. Prices are definitely reasonable. Would recommend them for anyone needing storage.

Rajda D.

Prabhdeep was most courteous, kind and helpful. It’s was amazing to see how she was able to serve so many clients at one time and not loose her cool. I truly admire this young lady. We would recommend Access Storage and definitely be a returning client.

Atanas A.

One star as place is convenient for storage, but for someone who currently pays over $800+ for two units and has been a client since the location opened, customer service is notoriously bad. Service and value has gradually declined, cleaning, maintenance have gone down and price increases are frequent and without justification. Staff is very polite upon signing up but customer service is at an unacceptable level once issues are brought up. Look for better service elsewhere. They only care about collecting your money and won’t spend a cent even on cleaning. One of the elevators smells like a homeless person for months and upon bringing it to management the manager cleaned it personally. Hire a cleaning company, you can afford it, your business is booming, don’t be so greedy.

Korie B.

Very easy process. Staff (phone line and in person) pleasant and knowledgeable. Premises clean and bright. Overall great experience