Airways Transit - Waterloo, Ontario

Angela M.

We would give 10* if this allowed. From the beginning of this reservation to the very end of our return home, this company is hands down the most efficient, detailed, transparent, accommodating and friendly business we have ever dealt with. Mark our driver, upon our return was an absolute joy and made our midnight trek home wonderful. There are not enough words to express our gratitude for this flawless, worry free experience with this company. Kudos & Huge thanks!

davidheath

After decades of excellent service, my most recent experience was very disappointing ..
My private van pick up after a domestic flight never arrived. The lady at the out of town van desk phoned Airways Transit , but could not get an answer.
I was on hold with them for over 30 minutes before giving up.
Finally, a van did arrive 1 hour later. The driver said he was not my scheduled driver, but after checking with the desk, picked me up.
He said he did not know why my scheduled van never arrived.
He suggested I email a Michael Nagel at the company about the problem, which I did on 12 June-so far, on June 16 no answer.

While booking a van for another trip with " Alex" I mentioned my problem. She said that at the time of my flight arrival , there was a staff meeting taking place.
She offered to take my issue to management , as I " should get some compensation "; so far, no-one has contacted me

sharon P.

From the initial contact to final destination this company rates a five star for sure or more they are most accommodating polite and a delight to deal with. On our way to Pearson Airport they were on time and very courteous. On our way back home our trip was cut short and within hours they were able to accommodate the change and just like that we were home again. An amazing company and experience from start to finish we will recommend their service to anyone and will use them every time we travel.

Samantha M.

Today is January 20th, 2025 at 1:50 p.m. I am currently driving eastbound on the 401 and I wanted to take a moment to acknowledge the excellent driving skills of one of your drivers. A white man numbered 73. I couldn't quite catch the license plate number. But, great job! This driver represents your company quite well and you should definitely be acknowledged for this. Very safe and considerate. In driving school they teach defensive driving and your driver exhibits those skills very well along with road safety. Excellent job! I apologize if something doesn't make sense as I am using voice to text. Please acknowledge this driver

its M.

My driver was professional and experienced. He drove through rush hour plus snow storm on Dec 4 from Pearson Airport to Kitchener at 5pm Greatly appreciate his patience and driving skills. We are home safe 🙏

Susan D.

Trusted, prompt and impeccable service! I've used Airways Transit for all YYZ flights from KW+return and our recent experience was absolutely more than 5 star. Violet made our reservation seemless and is so professional and kind. Our driver Parth is a fantastic person and we had an enjoyable trip home. He ensured we were comfortable, pleasant conversation and totally impressed with everything. Thank you and just wanted to recognize these 2 outstanding individuals!

norbert H.

Excellent, personable service when i call directly. Was able to resolve several issues by talking to a human at their office. The vans are a clean, comfortable ride. The drivers are in radio contact with each other and the office and have responded with good detours to the changes on the road. I’ve never been late and have never have to wait a long time to be picked up at the airport. Been using this service for 25 yrs

Stephanie R.

I have booked with Airways Transit quite a few times now to arrange airport travel for my parents and have been consistently pleased with the service right from the time of reservation to day of travel and they have even been able to accommodate when they have had flight delays, etc. Very appreciative of the service we have received.
This last trip to the airport in particular was an absolute pleasure for my folks. Terry their driver was professional, friendly, helpful and made the drive so enjoyable with kindness and laughs. Thank you Terry! They hope to see you again the next time they fly in!