Arrow Limousine & Sedan Services Ltd - Red Deer, Alberta

Hehr

If there was an option for negative stars we would be giving this company that. We had rented a SUV limo from this company for my daughters grad this year. At first we thought they were very accommodating, very nice to talk with over the phone, we were able to extend time on as the school had changed grad show up time an all. The driver was friendly.
BUT!
BUT here is where it was a SHOCK to us. The limo on the other hand was a wreck /disaster!!!!
The limo was NOT in good condition it was all dented up that looked like it should have been at a body shop! Inside the Limo the AC NEVER worked, it was actually blowing warm air we had to have the windows rolled down just to get air movement through an my daughters grad hair was getting wrecked! Also the stereo speakers were blown an they didn't work in the far back of the limo.
When we left the school on the way home we were caught in a rain storm an the emergency sunroof window started leaking. It was leaking so bad that my step father was soaked. My step father had to take 2 of their wine glasses an hold them above his head to help collect the rain as he was getting soaking wet from the rain. It was so bad that it had filled both cups at least halfway up! After being dropped off we had talked to the driver he agreed it was not in best shape an it shouldn't have leaked, an the AC should have worked as well as the radio, for that matter we told him to let his boss know an to get a hold of us. It's been several weeks later an no contact. That being said I'm sure the company will come on here as a reply about slander an ect as that seems to be their response. I do have pictures an proof showing all these issues that were wrong as well as videos. If I can give any in put to someone else needing a Limo for a special event I would strongly advise renting somewhere else!! If I would have known I would be renting a limo from a different company. I wanted to support local an that was a mistake, to follow up the company never made an effort to correct or do anything to compensate for this. I would highly and strongly suggest going else where!!!!!!!!!!!!!
This was such a huge embarrassment for not only my daughter at her grad but for the people we accommodated for her grad!
As for this company maybe you should try an make things right as this is the truth it is not slander.

Nenad R.

We had a terrible experience with Arrow Limousine & Sedan Services Ltd. We used their service to get back to our hotel after a wedding. It was supposed to be a shuttle bus, but they upgraded us to a small limo bus with very loud music. The ride took forever as they took a suspicious route that we were tracking on Google Maps. At one point, we passed right by our hotel without stopping.

The ride was miserable and unpleasant, and everyone just wanted to get back after a long day at the wedding. The music was too loud and we were all tired. The driver was unfriendly, even rude, and the AC was blowing too hard, leading to complaints from everyone.
Would never recommend them to anyone!

Maja L.

Terrible and unfair customer service! I would never ever recommend Arrow Limousine Services to anyone! This is ridiculous how they lie and steel money from the customer's credit card! Return $900 that you stole or we will sue you!

Ryan S.

The company was very accommodating with our group with the changes to our transportation schedule. We appreciate the flexibility with the last minute changes.

Borka Z.

Terrible experience! Arrow Limousine should not operate at all! They lie and they steel money! They are rude and very unprofessional! They changed the website due to so many bad customer reviews!!!!
Do not use this company!

spike

Great service. Did an excellent job even got a free upgrade. Veichle was nice and clean for its age. Would recommend

Harris M.

My daughter got married and I hired their services and they were absolutely outstanding! We absolutely loved what we were given and the service they provided. The limousine was beautiful and well taken care of and the driver was extremely professional. Thank you so much

Jake J. P.