Bethel Windows & Doors - Coaldale, Alberta

Pat G.

I am an independent contractor, have dealt with Bethel for more than a dozen years, have bought and installed well over 100 units, of which I've had very few warranty issues to deal with.These were typically handled in very short order. Over the years Jack was top notch, as were the front office, and the production staff. I now deal with Cason, who is very knowledgeable, helpful, and professional. Bethel has always treated me, my staff, and my customers very good. Top marks all around.

87 Y.

Wind caught my patio swing out door and ripped the door off the hinges. When to Bethel and Gary V. helped me out explained what needed to be done and cost. Brought my broken door back the next day and Bethel prepared a new door with exact measurements so it will just have to be put back into its hinges. And all the dead bolt and knobs fits perfectly. I had to wait about half hour for them to prepare the door.

Big Thanks to Bethel

Eliza F.

This company has been terrible to work with. Over 5 of the windows installed have defects, getting them to repair has been a year long process, and we are still finding issues. My brand new windows have had: cracked seals making condensation between panes in the winter, levers that opened and wouldn’t close- now glued together by them instead of replaced, screens that don’t fit so bugs get in, one window we had to tape plastic inside so that our kids room didn’t have a draft over winter, and unfortunately the list goes on.

Jennifer D.

Bethel Windows & Doors will definitely sell to anyone and take your money, HOWEVER if you have any warranty issues and you live out of town you will wait for months. Jeff continues to make a lot of excuses for a simple warranty claim. I’ve left numerous messages for Jeff so I can schedule my door to be fixed, Jeff does not return my calls. Jeff always says he does his best but he is extremely unprofessional and difficult to deal with.

June R.

Had a door and window done by this company. Door is fine so far window has major leak problem. Paul just said it is not there problem but a roof problem which we had checked no issue. He has not sent out the installer to check and refuses that it is not his problem. Install Warranty problem seems an issue with this company as they contract out the install so would advise using a different company that does their own work and guarantees it. If they do come back will update but so far Paul is very rude. Sad we did hear the contractors at the time say the window was a little small so they filled the top with foam pushing out our siding board. Do hope this issue gets resolved soon but by other posts not sure what will happen

Darren W.

Outstanding customer service. They go above and beyond. Can't really say enough about how impressed I am with this company.

Rachelle R.

We built a new house in 2020, and got all windows and doors from Bethel. A few months after moving in the wind started blowing and every single window in the house whistled LOUDLY. We had Bethel come out 3 separate occasions to deal with the windows, and the third time the serviceman was quite rude. He seemed annoyed that he had to keep returning. He told us the windows hadn’t been manufactured correctly. So here I sit, 3 years later, listening to the wind whistle like crazy through my new house. Incredibly frustrating. I don’t like giving negative reviews to local businesses but I just can’t recommend this company, given our experience.

Bonnie W.

Carly was an absolute sweetheart.
Sadly can not remember the good-looking character with the long white hair, but he was awesome at helping us out too.
We were pleasantly surprised with all the good advice and information we received!
What a great way to run a company!
Thank you.