Canna Cabana | Sudbury | Cannabis Store - Greater Sudbury, Ontario

Cory H.

Stopped in yesterday after work and had Dalton as my budtender, I went in with a specific budget and a specific need in mind. Dalton took the time to explain the different products to me with a warm and welcoming vibe. Once we got to the cash dalton reminded me of the members club and the perks it offers. I haven’t been at this location for a little while but dalton has definitely insured a return for this guy right here. Enjoyed my visit.

bella R.

I really didn’t want to have to leave a negative review, but clearly I’m not getting results any other way.

Do not use the self-serve kiosks at the Canna Cabana in Sudbury. The staff encouraged me to try it, but it ended up stealing my money.

On June 11th, 2025, I visited the store and decided to use the kiosk to save time. I completed a transaction for $70.91 and the payment was approved on the debit terminal, but the kiosk lost connection or glitched and didn’t register the order. The transaction didn’t go through the POS system at all.

I immediately told the staff. They checked and confirmed they had no record of the purchase. Another customer overheard and mentioned the same thing had happened to him, but his funds were reversed in a day or two.

I left my contact info with Josh, who was polite and professional, and he assured me it would be taken care of. I ended up placing a separate order with him at the counter and went on my way.

A week passed, still no refund. I went back to the store and was brushed off with “just wait a few more days, maybe it’s your bank.” Well, it’s now July 23rd, and after multiple visits and leaving my contact info several more times (including again with Josh), I’m still out $70.91 with zero follow-up.

This is absolutely ridiculous. I paid for your exclusive membership, and this is how customers are treated? Do better. I want my money back.

Kanzera ?.

I have been a long standing 3 year, every week (sometimes twice) customer. Up until about a month ago absolutely no one recognized me (shout out to the one employee who pays attention), or my simple order. Customer service system of "who's next" when you walk in to over 20 people. You never know when "you're next". The only store in town to ID everyone at the door. I could go on about all the weird one off policy's and how day to day operations work. Overall if it's a fairly slow day they're OK. If it's even remotely busy... goodluck

Cathy W.

Sam is the best!!! She went above and beyond for me 🦸🏻‍♀️ I'm going through chemo right now and she did some research for me and gave me recommendations on what to try for pain and nausea. Everyone there is very helpful ❤️

Lorenzo B.

I’m honestly disappointed that it’s come to this, but after weeks of being ignored, I don’t know what else to do. Hopefully this gets someone’s attention.
On June 11th, 2025, my girlfriend tried using one of the self-serve kiosks at Canna Cabana in Sudbury. The store was busy, and a staff member suggested the kiosk as a faster option. She placed an order and paid $70.91 with her debit card. The machine approved the transaction, but the kiosk never processed the order. It just sort of froze and didn’t connect to the system.

She immediately told a staff member. They couldn’t find the transaction in their POS and confirmed nothing had gone through. Another customer nearby said the same thing had happened to him before, but that it was refunded a day or two later. One of the employees, Josh, was helpful and professional. He took down her contact info and told her it would be resolved soon.

She ended up placing a separate order at the counter and we left, assuming the refund would come through.

Well, it didn’t. Days passed. Then weeks. We’ve been back to the store multiple times and have spoken to several staff members, including Josh again, but nothing’s changed. No one has followed up, no one has processed a refund, and she’s still out nearly $71.

For a company that pushes paid memberships and convenience, this has been anything but.

It’s been well over a month now. Someone at Canna Cabana needs to step up and make this right.

Edit: Approximately 12 hours after posting this review, the manager called my girlfriend, apologizing profusely. He invited her in to give her a refund and also offered her a gift card for the inconvenience. Changing my 1-star review to a 3-star review.

Yara A.

We’ve been loyal customers since day one, and for good reason-Sam and the team are simply amazing! Their customer service is always above and beyond. It’s rare to find a place that makes you feel this valued. We’ll always stick with them!

Kim H.

I was blown away by the level of knowledge and the impeccable customer service. Sam was amazing and helped me out like crazy! I wasn’t served by Zoe but you can feel her positive energy. The team at Canna is just awesome!!!!

Arthur C.

After waiting half an hour in line, I ended up feeling ripped off. I didn't have time to sign up for their program and get their discount. Especially with four people waiting in line behind me. They have a lot of products but only had 2 staff member and one was doing tickets. I found them extremely expensive if you're not part of their program. Not a good chance of me ever going back there.