Dartnall Mini Storage - Hamilton, Ontario

Brian I.

Great place to store my things! I didn’t need a big space I have. 5”x5” and everything I have stored there fits nicely. I have had no issues going in and out of my unit and entering and leaving the storage facility. Price is great for what I need it for and would recommended it to anyone looking to get a unit.

Rob K.

Good rates, solid reliable security, multiple sizes of storage options, knowledgeable, friendly & helpful office staff. Convenient location near The Link & The Red Hill Expressway. Monthly auto billing options.

Larger units have doors that are very wide & tall making it easy to get things into & out of the storage unit.

Select your own security code to get into the facility & simultaneously deactivate your individual storage unit security alarm. Re-arm your security automatically upon leaving when private code is entered to open the gate.

Lots of security cameras with high quality video.

Have had a couple of different units here for over half a decade. Wouldn't go anywhere else.

Matt M.

Great prices great customer service never had an issue. I’ve been late once or twice never had an issue as well. They’re very understanding and they communicate very well with you and any problems you have are addressed on time.

Verito!Pam

On behalf of my brother, this his is one of our go to for storage, been using dartnel mini storage an have no issues at all, I like that we can access from 6am up to 11pm, staff is very friendly and helpful. I would recommend the anytime.

V W.

I’m happy to have found this place. It’s clean and incredibly safe. Cindy & Heather are true professionals. Thank you so much!!

Jessica M.

I see the owners response but my manager did call and try to book online which was not possible. Not sure who the manager was but I only saw 1 girl in the office and she was very hostile and annoyed right from the start. There was no mention of a wait list until the response to this review and we tried to coordinate over the phone but we're only told that someone had to come in person. There was never any mention of not being able to use a company card unless it had my name on it. I went to another storage facility and I was treated completely different with smiles and respect. While your staff felt uncomfortable with someone asking questions, since I basically had to pull the information out of her. The entire interaction would have gone much smoother if the policies were brought up immediately when I let you know I wish to book a storage unit for my company using a company card. We have rented from many different storage places all over Canada and USA and have never been talked to as if we are criminals for using a company card for booking. Anyways seems like it was a blessing in disguise to not be able to rent from you since I later discovered many reviews with pictures of things being damaged by rodents at you facility. The owners response is always defensive and takes no accountability. Found a much better facility with no rodent problems so thank you very much for turning us away.

Not good if you are a large company that operates remotely. Perhaps for personal use it is better. The company I work for was organizing a large marketing campaign in the area and needed a storage unit.
I am in charge of this project since I live in the area. My operations manager tried to book online but there was no option to do so. She sent me in to sign the leasing agreement on the companies behalf since I will be the one with access.
We were planning to rent a unit here so we had our marketing materials delivered to the site. Upon arrival at the office I was immediately met with hostility from the girl working at the front desk. She questioned why we had boxes delivered and I let her know it was because we would like to use the storage here. I explained my company would be paying and we were unable to make a reservation online so I came in person. She did not let me know the process or anything which made the entire interaction very difficult from the beginning. I called my boss and put her on speaker to make sure we are all on the same page. The girl continued to have an attitude, she asked what size we were looking for. My boss wanted a 5x5, we explained that we would need multiple people to be on the leasing form in case I am unable to make it there. I also explained it would be a company card in the bosses name but I would be accessing the unit. She rudely that everything has to be under my name since I am the one here in person and that it would affect my credit. We tried to explain that this is a company card but she again rudely said that it has to be under my name.
Don't get me wrong I understand different businesses have different policies but there is a way to speak to people politely.
She was hostile from the moment I walked in and did not let me know the process right away when I let her know that my company needed a storage unit. She stared at me with a blank face and full of attitude until I had to out right ask "okay what do you need from us to get this going". At the end she told me she is not comfortable with the questions I am asking. Obviously, they never deal with companies that have multiple employees or else these questions would not seem out of the norm.

I went to another storage facility and was able to book with the company card that is not in my name and get a storage unit with no attitude or problems. I even got smiles from the 2 ladies at the front counter for free.

I would not recommend this storage facility to any businesses.

CL D.

I would give NO STARS if I could. Been paying almost 300$ a month since Nov 2019 to discover this damage-4.5 yrs to have nothing usable to show for it on Friday. 4 2000$ couches ruined! My daughters newborn and nursery items destroyed! I stopped digging thru the urine soaked bags when I found a dead rodent in a bag! Heather (mgr) asked what resolution I was looking for but I left shocked all my sentimental possessions were destroyed-she stated the owner would call. Mon contacted to have her tell me they emailed and “aren’t responsible” and to inquire about the insurance they made me get. Insurance doesn’t cover rodent damage according to staff at insurers. So to recap the owner couldn’t be bothered to call and the offer of a resolution was for show because someone was signing up when I went in. They offer users a 15$ discount to give google reviews so u have to ask yourself if these are accurate or just ppl needing a break in the exorbitant costs being charged. Prices went up twice in the last year as well-once before and once after the new mgr came. I used access storage on Wentworth for over 1.5yrs and never had any issues-this is disgusting! If u want your items to remain in usable condition and not get destroyed-go elsewhere!

Angelo F.

Here is my review of Dartnall Storage with the following reasons:
Safe, clean units and facility
Affordable rates
Easy accessibility
Excellent, professional service
Thanks Heather!!
Sincerely,
Angelo Falivena Unit 1013