Day & Ross - Woodstock, Ontario

Stephanie Davies

Good phone service but one star because we got no notice of drivers coming to pick up our delivery. They just opened the door to my house and tried to walk in. No apology, no knock before the door was even opened. Just stated they were picking up a return.

Karen Rosales Madrigal

Be Aware if you are using this company for delivery. Ordered a patio set from Walmart, it was supposed to be in 2 separate packages Day&Ross only delivered 1/2. To make the the story short, over a week later im still back and forth with D&R and Walmart apparently they haven’t been able to locate the other package. Hours on the phone with them and nothing. Worst delivery company, dont waste your time, they are absolutely unprofessional and not reliable at all!
Update! 2 weeks later they couldn’t locate the package, I had to return my chairs. The worst part, the patio set is now out of stock so I cant even order it again.

Peter Hubinger

We recently ordered a shed on April29th for Rona, shipped thu DayRoss, shipped from Calgary to Mississauga, then to the Woodstock where it sat since May 5th with a supposed home delivery May 9th. Note we only live 39 minutes from Woodstock. May 15 th still no shed. Called DayRoss number of times usually an hour to get thru. Finally someone called to say schedule delivery May 21st between 8-5pm. We stated waiting long agreed to make it first delivery at 8 am. My wife waited all day, cancelled specialist appt as did not want to miss delivery. No shed. Called customer service stated maybe truck broke down but not sure. Called again next day stated shed would be on truck for delivery, waited at home all day. No shed!
May 23 lots calls to DayRoss no answers, was advised depot manager aware, requested phone call no return calls. Rona had advised complaint escalated but received no answer from DayRoss, Rona finally advised they were going to cancel order and issue me a refund and they would put a claim in, we spent over 10 hours on phone with no answers, absolutely disgusting!!! Worst customer experience ever!!!
Rona now placing another order for my shed it’s like playing where’s Waldo, except it’s my shed.

hours on the phone over the period of order trying to get answers on status of my shipment,

Rebecca Mcsavage

if I could zero stars I would. The products are always damaged, always late with customers freight. management treats employees very poorly, hence why employees treat freight poorly. if you want late damaged good these are your guys. If your looking for employment and want to be treated like garbage, these are your guys... ZERO STARS GIVEN FOR ZERO PERFORMANCE!!!

Stewart Makinson

Sent an urgent shipment to hamilton area, they sent it to 2 different depots it winds up in Woodstock. They they tell us it's on its way to windsor. What a bunch of bumbling idiots. There are no other words to explain this company. And our company will never use them again. Horrible horrible company.

Realtor Jasdeep Sandhu

Worked here as forklift operator . The atmosphere of work is awesome here.If you are working with boss name Sanjev then you are in lucky spot.He is Manager and a great person who always support his juniors.

Love Chopra

Guy working as a broker Gurpreet singh sandhu(straight truck owner operator). He owe me $4500 and day and ross did nothing about this. Greedy Gurpreet. Gurpreet pay cash to his helper 10$ per hour so he can save his labour cost.

Marcel Camposilvan

Horrible customer service, and shipping service. After weeks of calling back just to get a LTL pickup I had to just cancel.

Used them for years, but really surprised at how their system deals with a missed pickup. Which is basically forget about it.

I keep going back because the web quoting and making BOL is easy to use but if they can't actually pickup and ship the items what's the point.