Ed's Auto Salvage Inc - Westlock, Alberta

Vincent H.

Expédition rapide, et ils ont pris le temps de m'envoyer plus de photos de la pièce et ils ont répondus à toutes mes questions, et la pièce était en bonne condition. Je recommande

Hank H.

A guy come down the staircase.....and asked,have you been looked after? Yup that was Ed. Started the business in 1977 and still paying attention to top notch customer service. Friendly ,courteous, knowledgeable staff. Needed a part for a jeep. Yes in stock. Picked it up in 5 minutes at the counter. A family run business. Top notch. Service with a smile.

Natasha* T. I. A.

I wouldn't suggest it. The communication is null and void. It took 4 weeks to do a tune-up and then they didn't even check all the issues... even after being specifically asked. I do not recommend

Billy H.

I live in Leduc and was in need of a replacement transmission for my 2014 ram. After phoning around in Edmonton with no luck, I was passed along Eds Auto Salvage information. After calling and speaking with Melissa who was unbelievably helpful and informative, I took a drive to Westlock to discuss their options (they had multiple in stock). Upon arrival I spoke with Nathan who was extremely helpful and then spoke with Melissa again in person. Both Melissa and Nathan were understanding, knowledgeable and got me the transmission I was after and at a very reasonable price. I also spoke with Dwayne who helped me load the transmission and he couldn’t have been more helpful. So overall, 10/10 experience. I will most certainly be using you guys again for my future needs and suggest to others to do the same. Thanks Eds Auto Salvage

E. T. M.

Got tge part I needed fast, counter people may learn to smile or at least say thank you. Gal taking money was awesome.

mannan B.

Horrible service, spent nearly 6-7 hours trying to figure out weather they have a part or not and at the end of the day they still never confirmed if they had the part, wasted my whole day, would not recommend if your trying to actually get some work done, would give a 0/10 but sadly that’s not a option.

1:Day later-

still have not heard back, called multiple times they keep saying they’ll get back and proceed to not return or answer any calls, horrible horrible service would highly recommend not going to these people unless you want to deal with extreme frustration- hate this company with a passion

Punker B.

I've used Ed's on multiple occasions because it's tricky to get parts for my old car. Each time I've dealt with them I've had a positive experience. Helpful, knowledgeable, friendly and accommodating. I can't say enough good things, and absolutely recommend supporting these folks. All the staff I've dealt with have treated me amazing, but a special shout-out is in order to Henry who turned a needle in a haystack situation into a simple 5 minute phone call. You're a gem, Henry! Thanks for all your help!

Ed A.

Had a Jan 13th appointment to have my vehicle checked out in service. Did not hear back from Haley so I called for an update on Jan 15th. My vehicle had just been looked at so there was no quote, Haley told me she’d get back to me by days end with a quote. I do not hear anything back, I cannot get ahold of her on Jan 16th. Jan 17th I leave a message for her to call me back, I get no call back so I try again later and am able to get ahold of her. She gives me the quote, says the parts are available right away, but that I can save $150 if she orders the parts but will take a few days to arrive. I inform her that we are from out of town and will need to coordinate a trip to pick up the vehicle, so I choose to use the parts that are available right away, and Haley tells me my vehicle will go into the shop on Monday(Jan 20th), and that she’ll call me with the final invoice once complete. I proceed to wait for a call and nothing, so I finally give Haley a call on Jan 23rd only to find out my vehicle has not been in the shop yet. She promises that it will go in today, if not then for sure Friday and that it will be ready for pick up Monday. I tell that we will be coordinating to pick up Monday, which means taking days off, and going to Edmonton so we are near once vehicle is ready for pick up, and I ask her to call me Friday if anything changes. I get no call so I assume things are a go for Monday and we proceed to Edmonton Sunday night. I call Haley on Monday Moring Jan 27th, and she’s not in until noon. So I speak to the parts lady and tell her my situation, and she says she’ll find out what’s going on and will call me back. She calls me back to tell me that my vehicle just went into the shop! But that it could still be done by days end and that I’ll get an update around noon. Again, I do not receive a phone call, so I call and speak to Haley at around 2:30pm. She says they have the wrong seal blah blah blah and that she’ll let me know if it will be ready. This is the first time she ever calls me back and I miss the call at 4:40pn because I am driving to westlock in case it is ready for pickup, she leaves me a message that it will not be ready. This experience was horrible, I feel like there was zero communication and honesty, some things could have been avoided if there was communication, like saving $150 in parts, or 2 of us not taking the day of off work and losing wages, the cost of fuel. Now we are back at home 3 hours from westlock and still no vehicle, now we have no idea when we can go back and have to bear the cost of taking time off and driving to westlock again.