Guelph Transit - Guelph, Ontario

Jolene T.

Extremely disappointed in the city for cancelling important community services Sept 1st. I need and use this service regularly and now am just shoved to the background. I cant take the city Bus. This is unfair to many residents. What is wrong with city council for making this horrible decision? So many people are affected without regard. I tried taking the regular bus and it is too confusing and takes me an hour when the on Demand takes 10 minutes. This is uncalled for in the winter when i have to wait in the elements for up to and over 20 minutes. This is a disgrace to Guelph as a whole. For Shame. There's no acceptable reason except I guess we need money for more useless bike lanes. Terrible service from Guelph Transit.
*BTW The On Demand bus drivers are the BEST!!!

Shiloh Q.

You should bet lots of money on Guelph transit being unreliable, late, delayed by 30-40 min on a regular basis. Oh and really rude bus drivers, can’t forget them. If you did you would be a billionaire 🙃

Jamie J.

Positives: I've only encountered only one unfriendly bus driver. The rest have been very polite and helpful. I was on a bus where people were being loud and the bus driver shut it down immediately and I appreciate that the driver didn't put up with the selfish people on the bus. Most buses that I took were on time.

Negatives: Some buses were really delayed, which is frustrating for transferring. The ticket scanner for transfers doesn't work all the time. The cash bus fare is far too high and having to pay for a transit card, especially for a child who is supposed to be free under 12, is ridiculous, as the child has to pay $5.00 for the card so they can get on for free - that defeats the purpose of a free bus ride. You also have to input their personal information, which I don't feel comfortable doing this. And if I don't want to do this, then the child has to pay the full bus fare of $3.25.

Lalo S. (. L. ?.

The drivers are so rude. They take up the back of the 4 and act as if you're invading their private space. I think children under 12 should ride for free. Where can they legally go by themselves at 10? Nowhere.

shoby N.

Very rude driver on route 4. Totally disrespectful behaviour from the driver!

Mardavij

Drivers often not on schedule because of chatting with their colleagues, making abrupt stops DURING ROUTE to convenience stores to pick up drinks, etc. Waited over 2 hours once for the #2 bus; simply had no driver, and no other driver could explain what had happened. This was all during the summer. Kind of scared to see what is going to happen when school starts considering I've seen many complaints about buses passing you with "SORRY BUS FULL".

Michael P.

I thought I would take your service on my day off and didn't even make my transfer. Not only was the driver late by three minutes ( 10 Imperial road bus was supposed to arrive at 9:28). He was socializing with a passenger for half the ride. When I protested I missed my transfer. He told me I should learn the schedule. Great customer service. If it wasn't for people like me. You wouldn't have a job, thank you.

Proudly P.

Service to the University is good and fast and convenient. Service to outlying areas of the city is not as reliable. Route 15 buses are routinely cancelled due to lack of drivers. No bus home is bad news. I have seen the best and worst of drivers working here. The good ones are awesome and the bad ones suck. Rather have a transit service than no service at all.