Island Movers Self Storage - Sydney, Nova Scotia

Louis H.

Stay clear. Be wary of arbitrary “administration” and contract cancellation fees, credit card fees & a defensive, unpleasant owner.

I had the misfortune of being a customer (@$517.25/mth from September 2024 to Feb 2025).

The unit itself was fine.

The owner verbally promised a 7 day notice to vacate a unit, which is also noted in the contract. Alas, when I did give notice, I learned what he really means is 7 days notice to then decide if he wants to charge for a further 14 or 30 days.

In September, on my first invoice. I was charged an arbitrary $28.75 (with HST) ‘administration fee’ which wasn’t mentioned when I negotiated the unit. When I noticed and disputed this several months later, the owner’s response was “you should have this brought up earlier” and “I did you a favour by providing you a ramp when you moved in.” Favour, for a price, I guess, instead of by word of mouth agreement: he had promised a ramp on move-in with no mention of an extra fee.

The next hassle was $28.75 late payment fee in mid-November. When I asked him to reconsider he correctly pointed out that this is in the contract, so too bad for me. I ate the extra fee, after multiple harassing phone calls from him or his assistant (with him lingering in the background).

Finally, there was the drama of moving out. This is where I learned that the 7 days notice in the written contract (and repeated verbally several times) is not actually 7 days but whatever length the owner dreams up. His last invoice was followed by a further set of harassing phone calls and a threat of collection.

I’ve attached a copy of my contract. Note the 7 days notice wording and nothing about 14 or 30 day cancellation.

Do note, also, the contradictory wording whereby the owner gives himself grace to charge up to two months, less a day, of extra rent if one moves in or out on a date that is not the first or last day of a calendar month.

Save yourself an unpleasant experience and find another storage vendor (or mover, if that’s what you need). There are plenty of them in Cape Breton including several who provide a free month’s rent.

Edison62

We booked Island Movers to move my in-laws today and we were very happy we did.

From our 1st contact w/Jeff everything went as smoothly as possible. Very professional & no damage! 5 star service from beginning to end!!

Highly recommend Jeff & his team (Cale & G)!

Tnx for saving my back & knees!

Gary H.

The guys did a great job moving my son Mitchell. Very professional job. This is the second time we used Island Movers and would recommend them for sure..5 stars

Isabel G.

I highly recommend Island Movers Self Storage for a Stress-Free Move!
Devon, Austin and Sorabh were amazing. They were punctual, friendly, professional, respectful , fast and efficient. I was especially impressed with how they handled my items.
Thank you for making this stressful day much easier! 😊

Bruce G.

Jeff and his team came out and packed up my house 1 year ago. They were on time and efficient. They stored everything for me for the year and have just recently moved everything into my new place. The quality of my furniture is the same as when it was put in storage a year ago. The team, again, showed up on time and was efficient with unloading and placing all my belongings. They were very helpful and asked several times if i wanted anything rearranged. They are very professional and I would definitely recommend Island Movers.

JANET H.

The boys were very efficient and polite. After picking up ans delivering they still stopped and asked if we wanted anything moved around, when they could have just left because they were exhausted. I would recommend your service to anyone moving.
Great service.

Domatilia B.

We are very pleased with the service we received from Island Movers. Our moving experience was very positive and we have given the name to other people. We would definitely recommend this company.

Katie S.

Jeff and his crew at Island Movers were excellent to deal with for our big move. They were quick to respond to any inquiries we had and all around nice people. Their storage facility is clean, secure and conveniently located.