Mini Mall Storage - Cranbrook - Cranbrook, British Columbia

Juanita G.

Mini Mall Storage in Cranbrook. I had an interesting situation last Friday. I suppose this could happen in any storage yard just to be clear. I had a unit reserved for Friday and I was told that someone would be in the office all day. I showed up about 12:30, I seen cars to the left and the gate was open, so I drove in. The gates closed and there was in fact NOBODY there. You need a code to get out, which I did not have. I was locked in the yard for 2 HOURS until someone finally came to their own unit. I called every number I could find and they all went to the same recording, none of messages or e-mail were ever returned. I understand someone can't be on site all the time, but someone should ALWAYS answer the phone.

Letitia C.

I was able to do everything online, including getting my access code for the gate. I rent vehicle storage & have things in it, It's been a month and I've had no issues. had a very friendly lady call me to make sure I got my access code. The price is right. It's a clean facility.

I feel bad for the customers that had locks cut etc. However, being aware of your surroundings as you leave, waiting for the gate to close of course, always helps to ensure the facility stays secure. I too have had to learn the hard way, losing everything I owned, due to theft at a storage facility. I also had to accept that these places do what they can to ensure the safety of our belongings with cameras and locked gates and don't have control over the odd As***** that feels the need to break in to these places to steal stuff. I don't think it's fair to put the blame on the facility or the people who run them.

megan H.

Me and my husband have had a very bad experience with this mini mall storage location, we went to move out of our storage locker found mouse poop everywhere and dead mice inside of our storage locker and in our belongings. While we were moving out of our storage locker, The exterminator was there, we talked with him and he said there was an issue with mice that they knew of it and we were never informed of this known issue of mice. To now unpacking our stuff and finding more poop and things that are ruined, many of such things are items from now deceased family members that had sentimental value to us. We Called and said they would get back to us and never have. Now they won't answer the phone when we try to call. Very unsatisfied with this storage locker company and location, we have used many storage locker companies and this is the first one that has been negative. I would recommend using another storage location. Wish I could leave a positive review because the staff in the office when we moved here to put our stuff in storage was supper friendly and welcoming, we understand mice are an issue when using storage facilities but better communication would have been appreciated

Lori N.

So far I'm very satisfied with the Cranbrook Mini Mall Storage. The 2 ladies I spoke with were very nice and very helpful and the process to rent a unit was very easy. And it's a great price

Diane M.

Clean, easy access, cameras. Rental was user friendly. manager is usually always on site and acknowledges us when we come to our locker.

Jason S.

We had our stuff here for 2 weeks and our unit was forcibly entered and ripped apart. Lock cut. Could not get ahold of anyone and when speaking with another person in the lot he had nothing but complaints about the management and security. Gates are ALWAYS open. Go else where.

Cliff H.

I'm not very happy with these people. 3 years ago was paying 110 dollars for a 10 by 10 storage room, the last two years' price increased 3 times.. now I pay 270 a month. Even if you pay half of the monthly rent, they still charge late fees. After catching up with rent I still owe them another 100 dollars in late fees. I will not recommend them to anyone.....

Marie L.

Excellent service ,the lady who was in the office came outsi to greet us when we must have looked lost. She took the time to ask us questions. I wish that she had storage for our needs . The location did not have anything for the size we needed. Once we are in our new home we will most definitely be storing with Mini Mall.The office staff is very extremely friendly and helpful. Even helped us with names of a few movers.