Mr.Sub - Listowel, Ontario

Dreah Grimshaw

Lets just say if I could give a rating of 0 stars, I would have.

My family and I were very excited when we discovered a Mr.Sub here in Listowel...(we are originally from Kitchener, and the one there is amazing) My grandfather went on his own to get a sub for himself, my grandmother and I this evening, on his sub he asked for the garlic aoli sauce - when he got home he noticed they put mayo instead. My grandma and I had asked for the Spicy Thai Chicken Wrap, both as they come standardly but one with no tomato's and adding green & banana peppers... the wraps we got had nothing the website said it came with on it.

I went back with my grandfather and we were refused a refund (although we returned immediately, with both wraps fully intact). At first the man working told us he would take off whatever we didn't want on our wraps and add whatever was missing because if he made us new ones, he would have to charge us as he said he couldn't sell the ones we brought back to another customer now ? So, although my phone was nearly dead and reception inside of the establishment was poor, he insisted that I tell him what is supposed to come on it so he can remake them properly ? (I worked at pita pit long ago and was trained on the basic toppings for our signature combos... if the customer wishes to add or remove something, usually you would start making the sandwich by asking "it comes with lettuce, mayo and pickles, is that would you like and/or would you like any other toppings?") This guy had no clue what he was doing...

My wrap was so unappealing that since I was denied a refund, I paid the difference to change to the Spicy Barbacoa sub.. I asked for whatever it came with.... he informed me after already starting to make the sub that there was no coleslaw (which is supposed to come on it... it would have been nice to have been told this before hand ya know ?!) Alternatively I chose lettuce, some of which was brown... and the meat had several pieces of jiggly fat in it - EWW !!

I WILL NOT RETURN HERE, save your money and go to subway folks !! ?

David Wice

I was into the sub shop yesterday around noon. While waiting to pay for my meal I happened to look at the top of the protective glass cover over the meat and condiments.
I was surprised that I was able to write my name in the dust that was on top of the glass shield. When was the last time it was cleaned? The customer next to
Me also witnessed the dirt. More attention needs to be paid to cleanliness in this store.

Bev Grimshaw

We ordered the South West Thai Chicken wrap. The guy behind the counter had no idea what goes on the wrap. Unfortunately, my husband had to return it and wanted a refund. He was told that was not possible as our returned wraps could not be sold to another customer (duh) at first he said he would only add or remove whatever we wanted and that we would have to pay for a new one. Eventually he agreed to make us new ones however, the new one was not much better. I don't know where they get their ingredients from. It tastes old and not at all fresh. Subway makes a fresher, better sub. If I could have given them zero star, I would have. ?

Kayla Winters

We are a family of 3 and get subs for dinner a few times a month, usually from this location. The staff is always friendly and some have even started remembering our orders. So happy to have one in Listowel now!

Melissa P

So happy to have found this location as I was passing through. The service was great and my sub was stuffed with everything I asked for; Barbacoa on white 6 inch with tons of veggies and sauce! Tasted delicious! Cost $9 and well worth it!

anuj shah

Amazing taste and quality.
Nice and clean store
Best sub in town.

Carole Loughran

I prefer Mr. Sub to Subway hands down, but the last 2 times I was there, the man on the counter had gloves on, which is good. However, then he went and worked the cash, touching cash register buttons and bills and coins then came back and continued making subs keeping the same gloves on the whole time. Disgusting - very poor food handling. Won't be back

Ashley Hiusser

Nice place! Food was good, service was also good. Prices are maybe a bit high, but overall, a good experience.