Neighbourhood Movers - Lethbridge, Alberta

Lia L.

showed up with a "truck" (little trailer pulled by a pickup) that was way too small for our 4 bedroom home. 3 people. The lady was smoking lost of the time and barely did anything the entire time. The other 2 had absolutely no idea what they were doing. They broke all of our beds and dressers. Dented the walls in our new construction home. Left wood furniture out in the rain, expected us to buy them food. Drove 10k an hour. Made me carry half the stuff in my vehicle and kept saying "we don't move lamps" we don't move this or that. Took them 12 hours to do half the house and complained the entire time. Said they would come back tomorrow and left stuff out overnight. (I told them not to come back) Ate all my snacks. Constantly sitting around and on their phones. Asking us to borrow Chargers and use our stuff. At the new house got mad that I wanted the labeled boxes places in the correct rooms. Kept saying it was "impossible to move things into the house that were really easy for example a bookshelf the was just a regular bookshelf. I had to guide them through it... the owner gave a "discount" for the small truck and offered to fix our stuff. But our stuff needs to be replaced. You can't "fix" soaked wood furniture. You can't "fix" a king sized mattress that was dragged through the dirt. You can't "fix a microwave oven that was dropped. You can't "fix a bed frame that has been snapped. Owner ignored all of my complaints and tried to justify their breaks with *in alberta the law for workers break times is blah blah blah. That doesn't matter to me. That's your issue to pay them. Not mine. I did most of the work. Are you gonna pay me too?

Harsh B.

I had an excellent experience with Neighborhood Movers! From the moment I contacted them, the team was professional, friendly, and responsive. They arrived on time and handled my belongings with great care, making sure everything was properly packed and secured for the move. The crew was efficient, working quickly without rushing, and they made the entire process stress-free. I especially appreciated their attention to detail and the fact that they were willing to accommodate any last-minute requests. If you're looking for reliable, affordable movers who genuinely care about their customers, I highly recommend Neighborhood Movers!"

Dusty M.

I wouldn't waste a dime on this company. The owner is Rob Bates and I find it quite funny that two reviews from the same last name. Also my last review has been removed so that's why I'm reposting. I had a storage unit with them for over a year and a half. They moved places without notifying me and they lost my kitchen table, damaged two lamps and expensive fillet knives are lost. Estimated value of lost items/ damaged close to 1300 to 1500 ballpark. For the last year I've been trying to get my money back or equivalent to lost items in same condition. And his resolution is paying me $0.66 per pound on lost and damaged item. Roughly 100 lb. So that is $66 that he is offering me for the stuff that is lost and damaged.

I don't like speaking bad mouthing people because people still need to make a living but I will not stand for trying to avoid me through text and phone calls, doesn't want to make things right or even pay back on the stuff that was lost/damaged. I worked hard for my money and the things I have. I paid them a service to have my stuff in storage pretty simple ask. And I'm not the only one that has this issue with this company and owner. Don't waste your breath or time with this company. And if you are in the same boat as me trying to get back items or getting paid back for damage items you're best off going to small claims courts.

Nancy H.

I am shocked there are any positive reviews and judging by the timelines the business owner likely had friends and family leave 5 stars.

We used them in 2022 and when I say they DESTROYED almost every piece of furniture we own I make no exaggeration.

Brand New TV was smashed (the movers new this as they left it wrapped in a moving blanket to hide.
Multiple dressers
Multiple beds
Brand New Crib
Brand New Rocking chair
Couch
Countless breakable household items
They also stained many fabrics because they did not wrap furniture prior to put it in truck.

The movers showed up with no supplies and multiple hours late each day. They took no care in wrapping and it ended up with us having to pack 50% of the house ourselves (which we did not pay for). Under the instructions of the owner Rob, the mover held our final truck load hostage until we made payment so we could not inspect any items. Rob, tried to blame us for his employee being hours later because the companies shitty van was not working properly, them not communicating they were going to be hours late and no one being at the house when they showed up 4 hours later (logic at its finest). Rob lacks integrity and any morals to address the issue, gave us the run around for months and felt because he gave us a credit (for work not performed) there should be no further compensation. Unfortunately BBB cannot do much as Rob refused to address the claim (thus a terrible rating with BBB). The effort to go through claims court would not be worth is. Pay more money, it is not worth the damage that will be done to your belongings.

mackenzie A.

Worst company ever. Do not trust them. They were so unprofessional and made moving so difficult for my family. The movers were so slow and inefficient. They decided to play pool on my grandma's pool table while they were supposed to be working. They did not handle anything carefully even when we requested and broke MANY of our things. They charged so much money for this horrible job and the owner of the company lied multiple times, said he'd do things and later said he never said that etc. So so unprofessional. Horrible service, do not recommend. edit: ALL the workers were terrible not just one. And don't blame us for not replying you refused to answer about 5 calls from my family. Liar!

MH N.

Absolutely the worst movers. Destroyed so many pieces of furniture, owner is incredibly rude and refused to address the inadequacy of his business. He sends his employees to jobs hours late, with no moving supplies and does not send enough people for the job. AVOID AVOID AVOID.

Ryan G.

Hired this company for my house move last Saturday. A crew of 2 showed up an hour late. The strength of the crew was grossly outmatched by the size of the project. This forced me to effectively take on the role of a mover if I wanted my move to be completed that day. Even then, the move was not completed. The crew worked as hard as they could but more bodies were required.
When you book movers, the expectation is that you don’t have to do the moving yourself. Such was not the case. Huge display of incompetence from this company.
I spoke to the owner and he admitted the shortfall. He offered up a couple of excuses, and was largely unapologetic. I guess that’s what $1,300 buys you.
Do not hire this company! If you do, don’t say I didn’t warn you!

Brenda T.

This company took down my review we used them 2.5 years ago had same issues as everyone else and as we had done lots of moving before we had to lend them our air sled and protective blankets as they had nothing… run don’t walk from these people