OpenRoad Lexus Port Moody - Port Moody, British Columbia

Adresse: 3150 St Johns St, Port Moody, BC V3H 2C7, Canada.
Téléphone: 6044617623.
Site web: openroadlexusportmoody.com
Spécialités: Concessionnaire Lexus, Concessionnaire automobile, Service de chauffeur privé, Vendeur de voitures d'occasion.
Autres données d'intérêt: Livraison, Achats en magasin, Services sur place, Entrée accessible en fauteuil roulant, Parking accessible en fauteuil roulant, Lavage de voitures, Services de réparation, Vidange, Cartes de crédit, Cartes de débit, Chèques, Paiements mobiles NFC, Cartes de crédit.
Avis : Cette entreprise a 1078 avis sur Google My Business.
Avis moyen: 4.5/5.

📌 Emplacement de OpenRoad Lexus Port Moody

OpenRoad Lexus Port Moody 3150 St Johns St, Port Moody, BC V3H 2C7, Canada

⏰ Horaires d'ouverture de OpenRoad Lexus Port Moody

  • Lundi: 10:00–20:00
  • Mardi: 10:00–20:00
  • Mercredi: 10:00–20:00
  • Jeudi: 10:00–20:00
  • Vendredi: 10:00–18:00
  • Samedi: 10:00–18:00
  • Dimanche: 11:00–17:00

OpenRoad Lexus Port Moody, situado en la dirección de 3150 St Johns St, Port Moody, BC V3H 2C7, Canadá, es una distinguida concesionaria Lexus que ofrece una amplia gama de servicios y especialidades en el mundo del automóvil. Con un teléfono de contacto 6044617623 y una página web openroadlexusportmoody.com, esta entidad se ha convertido en un referente en el área.

Entre sus especialidades, se incluyen la concesionaria Lexus, la concesionaria automovilística en general, un servicio de conductor privado y venta de vehículos usados. Además, ofrece una amplia variedad de servicios adicionales, tales como la entrega, compras en tienda, servicios en sitio, entrada accesible en silla de ruedas, estacionamiento accesible en silla de ruedas, lavado de vehículos, reparaciones, vaciado de aceite, y una amplia gama de opciones de pago incluyendo tarjetas de crédito, débito, cheques y pagos móviles NFC. Con un promedio de 1078 opiniones en Google My Business, y una calificación de 4.5/5, OpenRoad Lexus Port Moody se mantiene firme como una opción altamente valorada por sus clientes.

La ubicación estratégica de OpenRoad Lexus Port Moody, junto con un equipo altamente calificado y un compromiso inquebrantable con la satisfacción del cliente, lo convierten en una opción destacada tanto para la compra de vehículos Lexus nuevos o usados, como para la atención de servicios relacionados con el automóvil.

En resumen, OpenRoad Lexus Port Moody es una excelente opción para aquellos que buscan un servicio de calidad en el mundo del automóvil. Ofrece una gran variedad de servicios y especialidades, así como una ubicación conveniente y una gran reputación entre sus clientes. Si deseas comprar un Lexus nuevo o usado, o simplemente necesitas servicios de reparación o mantenimiento, no dudes en contactarlos a través de su página web para obtener más información.

👍 Avis de OpenRoad Lexus Port Moody

OpenRoad Lexus Port Moody - Port Moody, British Columbia
Luke Y.
1/5

This is my second time buying a vehicle from Chris Ting. Chris is fun and easy to work with. His responsiveness and excellent customer service is A+.

EDIT: Sales Chris still a solid 5 stars, no change, however management and how my situation was handled...frustrating to say the least.

Double check, triple check your vehicle before taking delivery at this dealership even if it is Lexus Certified Pre-Owned (LCPO). We took delivery on a rainy day which was a huge mistake. Everything looked good until we got home and the car was dry the next day. We noticed a gouge/flap on the driver’s side front tire sidewall. The cut was deep enough where I could put the tips of my finger into the flap; it was NOT just a surface level cut as the flap was angling into the tire. I quickly glued the sidewall piece due to a safety concern as I did not want anymore debris entering or accidentally hitting a pothole which could cause it to blow. We returned to the dealership the next day where they did not take any immediate responsibility stating that it was not mentioned in their Safety Inspection. I explained to the sales manager that we would not intentionally slash our own tire AND there was ZERO damage to the rim. We pointed out that in their Lexus Certified Pre-Owned Inspection (CPO), one line specifically stating “wheel is free from damage” was checked off as meeting their standards, which clearly is incorrect. The manager asked someone in service to check it out, but because I had glued the flap, they would not/could not do anything nor inspect the tire further, and stated that sidewalls of tires have thicker guards to prevent blowouts and is safe to drive on. My main issue is that my tire sidewall is NOW COMPROMISED, so why would I risk my loved one to drive further miles – glue is always just a temporary solution. I offered to open the flap and take off the glue, both service and sales manager said there was no need to do that. On top of all this, the wheel in question had the rim fixed as part of the vehicle sale and the dealership would have inspected all of this during the PDI, again clearly this WAS NOT done or purposely neglected. I came back 2 days later, driven less than 100kms, and now I’m on the hook for a new tire.

While I was there, I felt like my integrity was in question the entire time; I have an on going lease with Open Road and our family has purchased 2 vehicles from this very location in the recent years, never raised a concern/made a complaint. In the end, I produced a solution which costed me another $409.92 as the dealership would not take any fault. I understand that sidewalls may have some thickness to them but once its compromised, a replacement is needed. How would you feel with your wife/girlfriend driving on tires that had a gouge to the sidewall which is not just along the surface?

A customer’s happiness is worth a lot more than $400 as they would refer friends/family and continuously come back for service (we all know this is the money maker for dealerships).

Also, whoever they use to fix rims (it was part of our deal, have the 2 rims refinished) needs to be held to a higher standard. After the whole tire ordeal, we noticed that the clearcoat was chipping off (not even a week since it was finished). It was fixed again but upon pick up we noticed that the paint was already chipping... and upon inspecting we noticed the rear pinch weld was completely bent out of shape 90degrees (see photo)... just terrible...

If senior management would like to contact me to have a chat, I would love to have a cordial conversation. Please contact me.

OpenRoad Lexus Port Moody - Port Moody, British Columbia
Edward L.
1/5

The staff here are great - super professional and friendly. No complaints there at all.

My issue is with the Certified Used Lexus CT200h they sold me. I bought it in December 2023, and just a year later in December 2024, the startup battery died. Then in March 2025, the hybrid battery completely died while I was driving in Coquitlam!

Now I need to tow the car back to the dealership, wait a few weeks for an appointment, then wait another month for the new hybrid battery to arrive.

Cars break down. I get it. But I do question how thorough their certified used car inspection really is. How does a "certified" Lexus develop such serious battery issues within 15 months of purchase? Shouldn't these potential problems have been caught during certification? I can deal with paying $3.3K for the battery + probably more for labor, and towing, but being without a car for 2 months is a huge inconvenience, and it makes me wonder about the reliability of their inspection process.

OpenRoad Lexus Port Moody - Port Moody, British Columbia
Eunice L.
5/5

Chris Ting & Jae Park were absolutely amazing in helping me renew my lease for the 2025 RX Hybrid! The entire process was smooth, and to my surprise, the car arrived much faster than expected. Chris was incredibly knowledgeable and took the time to explain everything in detail. What stood out the most was how warm and welcoming he was to my mom, who isn’t fluent in English—he made sure she felt comfortable and included throughout the experience.

We've been with Lexus Port Moody for 4 years now, and every time, the service has been exceptional. We absolutely love our new car, and I couldn’t be happier with the experience. Huge thanks to Chris, Jae, and the team!

OpenRoad Lexus Port Moody - Port Moody, British Columbia
Saman M.
1/5

I love Lexus, and Lexus Port Moody has been my go-to showroom for leases and service for the past six years. However, I’ve clearly noticed a decline in customer service over the years. Unfortunately, Lexus has become more of an average brand with average service.

I previously raised concerns with a manager about cleaning issues that were left unresolved, and more recently, they mixed up my test drive appointment, scheduling me for a car that had already been sold. I ended up waiting nearly an hour in the showroom for them to find another vehicle to drive. The staff was extremely unprofessional—definitely not the level of service I’d expect from the Lexus brand.

I’ve since moved on to another brand, but it’s disappointing to see Lexus decline so much in both customer service and overall showroom experience. Lexus, you can do better—don’t settle for being average!

OpenRoad Lexus Port Moody - Port Moody, British Columbia
John I.
5/5

My wife and I picked up our first ever Lexus last night!
I did a lot research and visited other Lexus dealerships in the Lower Mainland before visiting Lexus Port Moody.

The general vibe that we received from other dealerships were like " If YOU don't buy it, we can always find others".

As I was thinking that maybe the brand of Lexus was not meant for us, Jason Han changed everything. I much appreciated the detail of work that he went through for us to find the vehicle at a price point that my wife is happy with.

I will definitely come back to Jason when I need a new Lexus and will recommend him to my family and friends.

Also, I just wanted to give a shout out Uma. My wife received a rundown of features and functions of the vehicle when we arrived for pick up. She was very detailed and patient with her explanations and answers that my wife had.

Overall, it was a wonderful experience!

OpenRoad Lexus Port Moody - Port Moody, British Columbia
Jun Y. S.
5/5

I had the pleasure of purchasing my first vehicle in Canada, Honda CR-V EX, from OpenRoad Lexus Port Moody, thanks to my amazing dealer, Kim. After searching through various dealerships on Autotrader.ca, comparing options based on budget, mileage, and other conditions, I ultimately chose this dealership—and Kim was a big reason why.
Although it was a used car, it was in nearly new condition and I couldn’t be happier with my purchase. However, what truly set this experience apart was Kim’s exceptional dedication and care.
Since I live in Whistler, visiting Port Moody for a test drive wasn’t easy, and there was a chance that someone else could have purchased the vehicle before I had the opportunity. However, Kim went above and beyond by speaking with her manager to ensure I had a fair chance. What impressed me even more was that she voluntarily came in on her day off, just to accommodate my schedule and personally assist me in person.
Unlike many other dealers who can be pushy or overly focused on making a sale, Kim took the time to understand my situation; where I live, what mattered most to me, and etc. Rather than treating me purely as a client, she built a genuine friendship, which made the whole experience so much more comfortable and reliable.
That said, one area for improvement at the dealership would be the vehicle delivery process. I believe the relevant department should conduct a more thorough inspection and provide clearer explanations before handing over the car. This would prevent situations like mine, where I discovered an issue only after returning to Whistler. This extra step would demonstrate better respect for customers, regardless of how busy things may be.
Despite that minor drawback, I would absolutely reach out to Kim again when I plan to purchase a new SUV (obviously Lexus!!!) and I’ll be strongly recommending her to anyone I know who’s looking for a car.
To OpenRoad Auto Group & OpenRoad Lexus Port Moody, I must say this! Kim is a true asset to your company - Don’t ever let her go!

OpenRoad Lexus Port Moody - Port Moody, British Columbia
Gunfighter I.
5/5

My salesperson Kim Nguyen is absolutely top notch.
Making the experience of purchasing a used car like buying brand new. Awesome team sales and is certified pre-owned.
Would recommend to anybody purchasing a new car or a used .

OpenRoad Lexus Port Moody - Port Moody, British Columbia
YOuth
5/5

This is my first time getting a Lexus vehicle, although I have visited other dealerships before. I truly recommend Lexus Port Moody to everyone. Especially salesperson Kim Nguyen. She patiently answered all my questions and helped me find the perfect vehicle without any pressure. The entire process was smooth, and she made sure that any issues we found with the car were resolved so we could receive it in perfect condition. She is professional and kind. I also want to thank Sophia, who was very patient and thorough in explaining every feature of the car. I’ll definitely return here for future service and maintenance. Thank you so much, Kim!

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