Purolator Mobile Quick Stop - Aurora, Ontario

nishi M.

Its 12.15 pm. It says opens at 12. I've been waiting here for 30 mins. The is no truck around here. There are so many negative reviews regarding the timing. May be if this truck can commit to their job give the opportunity to someone else!

Husain H.

The lady I got a few months back was rude, really rude, told me I didn't know how to package stuff lol, today the mobile pickup truck is missing in itself, online it has timings and I'm here at my lunch time to drop off a parcel and no sign of the mobile pick up bus. I waited for 15 minutes but nothing. Really disappointing. 1:20 pm on a Friday afternoon.

Eric

I don't know what everyone here is talking about but the lady was very nice. Quick and easy drop off. Just be glad there is such a convenient Purolator drop off location because the next closest ones are easily 15-20 minutes away.

Douche F.

After seeing all the 1 star no show reviews, I got nervous. Guess my luck was there today and they were 2 ladies in their 50s. One white and one non-white( I could not tell the race). I got my package in 2 minutes. Because of that, they got 5 stars😀

Yehuda S.

Wish I could put zero stars. And read the previous reviews, not an isolated incident.
Had a package to be delivered and no one was home so they left a paper to pick it up here the next day. As it is, this was an inconvenience as nowhere when they sent me notifications did they say they wouldn’t leave it at the door without prior consent. I went the next day to this location and looked everywhere for the mobile location. Couldn’t see any sign or anywhere it’s located. Called the number and after being on hold for 20 min the obnoxious guy put me on hold for another 15 min while he went to find out where the truck is located. He came back and said the truck was having “mechanical issues” and since it’s Friday I’ll have to come back on Monday. I think inconvenienced is an understatement and I’ll be checking with companies whether they’re using putolator for shipping as I can’t wait 5 days for a package I needed the next day

Kevin N.

5 stars for convenience, but 3 stars off for the lady working the truck on Thurs, Dec 2 at 7:30 pm as she was not very friendly or courteous. My first time using the service to return some Amazon items and her whole demeanor was just off-putting... like she didn't enjoy being there. I told her it was my first time using the service and she just deadpans that it's "everyone's first time".. full stop. Love the convenience but service with a smile would go a long way.

Andy A.

I had bad experience with that Asian lady last week. I had my order ready to pick up. I went to Purolator in go Aurora and showed the email to the lady that my order is ready, All I had was the email with order number but I didn't have the tracking number. She couldn't help me how to get the tracking number. She's just said I don't know. With no help or even try to help or give me direction. I asked her to search in your system by my last name or by the address or by anything. She said no. I cannot search for you. I need tracking number. Simply she could search by my name or last name, All she did was look at the other way and said I don't know. I just need tracking number, then I went to my car and took 20 minutes to call the company that I ordered from to find out the tracking number, then I gave the tracking number to the lady and my box was just next to her computer! In total it takes 25 minutes for me to grab my box that was next to her computer. 5 minutes for talking to her and 20 minutes to call the company to get the tracking number. I think she needs to be reviewed by the company because she doesn't have experience in customer service or at least help the minimum to the customer.

Adrian P.

Bussed around 1h to get here. Times posted on Maps are pretty much official. Arrived around 4:50pm, it's open until 7pm. It wasn't there. Called Purolator number. Tried to give benefit of the doubt, maybe they're taking a leak.

Turns out it just reaches Purolator corporate, not the truck. No way for me to even call in beforehand and ask the truck to stay, because you can't even call the truck directly.

If you're going to make people wait then you gotta notice them somehow. I waited 30m, still no show. Lady on the phone said she'd look for other Quick Stops in the area and for me to give my current location. I have data and can find the Stops myself, but no Stops let you call the truck directly anyways.

So I let her go do her thing, says she can also find some reason the truck isn't there. In my head I'm thinking she won't be able to do anything. And of course that's what she says a few seconds later. I tell her it's obvious the truck driver just thought 'well it's a slow day - no one's coming so I'll just book it.' She didn't give any reply, maybe what I'm saying was the truth. I just laughed it off and assumed I wasted a full hour of my time in the cold.

These are official Purolator trucks with the Purolator logo on them, they gotta add a slogan that says "only here 50% of the time". I'm sick of it so I finally decided to post this. Theyre gonna give another generic reply to this review. Just watch 😂 Delphine nobody is gonna waste more of their time and email customer service, what you should do is copy and paste the bad reviews to the higher ups, so you can sit and relax instead of contemplating your existence dishing out generic replies 😂 this service is a joke and I'm salty I've visited these trucks over 10 times and enough is enough