Royal Moving & Storage Inc - Mississauga, Ontario

Iyad K.

I had a deeply disappointing experience with Royal Moving & Storage during a furniture shipment delivery to my residence in Oakville. Several months ago, their crew caused visible scratches to my wood flooring while offloading my belongings. Initially, the company acknowledged the issue and promised to send someone to repair the damage. However, despite my repeated follow-ups via email, no action has been taken to date, and my attempts to communicate have largely been ignored.

After months of delays, I received a response from John Ho, stating that the company is not liable, attributing the scratches to a "defected wheel" on my furniture rather than their moving equipment. This explanation feels dismissive, as it fails to address their responsibility during the handling process. The lack of proactive communication—including not informing me of their decision until I pressed the matter—further compounds my frustration.

As someone who values accountability and professionalism, I find Royal Moving & Storage’s handling of this situation unacceptable. I’ve given them a final deadline of March 28, 2025, to resolve this, failing which I’ll escalate the matter to Consumer Protection Ontario. I strongly advise potential customers to approach this company with caution, as their follow-through and customer service have proven unreliable in my experience. One star is generous given the unresolved damage and poor responsiveness.

Lei Z.

The worst experience with rotlyal moving.I shifted my furniture from Oman, my contract is door to door with reassemble. First they were late for 2 hours without inform me , the lift was booked for 3 hours between 10-13:00, they came at 12, 72 boxes wait for them to load in one hour . They only came 2 person included the driver . They refuse to open any boxes, under my request they open 2 boxes carelessly . One dinning table top and one mirror, they didnt check what left in the box , throw all the screws with the box , same time the driver lay the mirror on the empty box , the box moved and mirror broken. The driver left without say a words . I try to talk to John, the mamger , send him several emails about the unprofessional delivery. He never replied . I complained to Oman office , John replied to them with all lies. Poor service , poor manner , plus dishonest .don't trust them .I left with furniture without screws , still serch in the market to buy those screws , and a broken mirror and a broken TV.

Jill C.

I hired Royal Moving and Storage to pack up my belongings in readiness for shipping to the UK. John was always very courteous and prompt in getting back to me with advice and answering any questions I had.
When packing up my things I found his team to be extremely punctual, polite and very professional in wrapping up my belongings.
I would definitely recommend this company for your move.

Aravalli T.

used their service to move my container from depot and to my house, including emptying the container and putting all the stuff inside the house. these guys were on the job, checking on the documentation, tracking the container and making sure i got my customs clearance right. the movers were polite and professional. they took great care with all the boxes and ulnoaded them to all the locations i asked for, without any complaints. before finalizing with these guys, i had called and connected with several other moves/forwarders, but the response of those guys was dismal. i would use John's services again, and highly recommend their work. thank you for making our move so stress free.

Fakhruddin H.

Professional movers....their internal company cordination to move furniture from one place to another is amazing. All our items has been delivered to us with no damage. Also their storage service is very cost effective. I paid around 100bucks for 1.5 months of storage of 2bedroom apartment stuff.
Highly recommend!!!

Jordon J.

Friendly and professional from the top down, John always answered my emails or txt concerns timely and the movers who brought down my belongings were clean, quick and polite.

If I have the choice in the future I'll be using Royal Moving & Storage as my first option.

Nicole V.

My mother just moved and she used John's services - the movers were fantastic and everything went over smoothly! Definitely recommend if you are in need of a moving company. They are great to work with and accommodate your needs! Thank you for all your help!! 🙂

imran K.

Great service, moved from Milton, Ontario to Houston Texas, dealt with John Ho, very responsive and helpful explained the whole processes in detail. It took little longer than expected just because of COVID other than that the move was very smooth.