Royal Storage - Guelph, Ontario

Stefan B.

My partner and I have been using Royal Storage for over a year and are very impressed. The staff is friendly and are quick to call back or reply to an email. The facilities are large, clean, easy to access, and is available to access at any time. If you’re looking for a place to store valuables, or items I would highly recommend Royal
storage!

Chidi N.

Avoid Royal Storage Guelph — A Costly Mistake

My experience with Royal Storage Guelph has been nothing short of a nightmare. On the surface, the facility appears clean, modern, and secure, with cameras everywhere and staff ready with a friendly smile. Unfortunately, that image quickly fell apart.

I rented a locker on March 14, 2025. Just two weeks later, I returned to retrieve some items, only to discover that nearly two-thirds of my valuable belongings—worth over $8,000—had been stolen from my locked unit, without any signs of forced entry. It appears access was gained using a master key or an electronic device.

When I reported the theft, I was shocked by the response. Staff informed me that unless there was visible forced entry, they wouldn’t take responsibility. They dismissed modern theft methods, as if criminals still rely on crowbars and chainsaws. To make matters worse, they admitted the alarm in my unit wasn’t functioning—a clear breach of their advertised “24-hour monitored, secure facility.”

The lack of accountability didn’t stop there. Staff made dismissive comments, showed no empathy, and failed to assist the Guelph Police properly. I have serious concerns this may have been an inside job. After reading numerous reviews, I discovered I’m not alone—others have reported similar thefts and security failures at this facility.

Adding insult to injury, their so-called insurance provider, Northbridge Insurance, denied my claim—something other customers have experienced as well. Their reputation for rejecting claims raises questions about the legitimacy of the coverage.

I am pursuing legal action because this level of negligence and lack of transparency cannot continue. They’ve refused to release video footage, adding to the suspicion.

Bottom line: I urge anyone considering Royal Storage Guelph to look elsewhere. Their security is unreliable, their staff dismissive, and their insurance coverage virtually worthless. Don’t make the same costly mistake I did.

Lisa F.

This place is amazing! Sara is one of the kindest, honest, most educated, professional customer service staff that I have ever experienced. Royal Storage certainly has taken it a step above. When I arrived not only did I feel like an old friend she hadn't seen in a while but I felt confident that Sara knew what she was talking about and could help me find the best size to suit my needs. The facility is clean, well kept, affordable and flexible for move in which is what we all want when looking for storage. I would recommend Royal Storage for not only the facility but for the staff! Well done Sara, keep up the good work.

Diane K.

Royal Storage is a bright, clean and top notch facility with great access. The staff are professional and accommodating. Highly recommend.

It's M.

The worst experience imaginable... I moved here from Montreal a few years ago and paid in advance, to rent a locker for a year. The first week here, I had over 10 thousand dollars in property stolen. I asked the manager Natalie to check the security cameras, to see who it was and when my items were stolen. She was very smug and said they didn't work, as "they were struck by lightning." She said she would file the insurance claim for me, and months later, Natalie said it was denied. She refused to give me the phone number of her boss/the head office, so I called the police to report the theft. The police came and told me she NEVER filed a claim for me, they also discovered that Natalie's best friend was the mysterious cleaning guy, (that Natalie said she was unable to contact for months.) When the police finally insisted on speaking to him about the theft... conveniently, Natalie suddenly discovered some of my property a couple days later, in an UNLOCKED locker! I filed an insurance claim again, and told them some of my property was found and they gave me 3 thousand dollars for what was missing... the insurer also gave me the HO phone number. When I called the HO and told them about my experience from hell, they sent a guy to Guelph who read all of the ignored emails I had sent to Natalie and her assistant, for the past year. I found out a couple weeks later that Natalie, her assistant and the cleaning guy were fired. An update... I just called the Guelph location to ask if there was a way for the HO to contact that cleaning guy, to get back my family Christmas videos kept on video cards, that were stored in the case of the Sony camcorder that was stolen, (as my nephew recently died and my sister would like to have those videos.) While the office manager was very pleasant when I made the request today, she called back within 5 minutes to say that HO would not help! Such a slap in the face, as it was the HO that hired those monsters and allowed them to steal my property, and allowed them to abuse me for a year... without so much as an apology for the horrific experience I was forced to endure! The shameless people at HO refuse to take any responsibility and can't be bothered to try and help me, by contacting their former employee to request my stolen video cards be returned. I have no choice but to call the police, to open the file from years ago and contact the cleaning guy about the theft of my property? This nightmare never ends... just be aware folks, the new office manager may be charming, but it's still the same miserable people at the HO that simply don't care about their customers, or trying to do the right thing after I was abused for a year by their corrupt employees... it would appear that lying, cheating and stealing is just business as usual at Royal Storage!

Dianne M.

Sara is so helpful, full of good tips /advice.and professional.. I have never had any problems with any of the staff, they've always been the best. And the units are great, I always feel confident units are clean and safe. Love the security.

Here I am still, 4 years later different rental unit for a different life… because the staff here is still amazing!! Callie, as are all the staff, patiently walk me through different payment options and update/review my storage needs and options. The units’ and facility’s cleanliness, security, competitive prices, insurance and awesome staff is why I have recommended Royal Storage to others and trusted storing “my stuff” here even when I resided in another city.

Rhonda W.

Sarah and Callie are very knowledgeable about the storage rentals! They are also very helpful and friendly! I’m glad I went to Royal Storage!

Stefan L.

The team at Royal Storage is exceptional. I have been using the storage for two years now. Any type of inquiry was responded to promptly, super-friendly and accommodating. The facility is clean, always accessible (day and night) never having an issue at all. I highly recommend the team here at Royal Storage on Speedvale in Guelph! You will not be disappointed at all!