Sentinel Storage - Edmonton Rabbit Hill - Edmonton, Alberta

Jess L.

Gone downhill over the months.

More often than not. 1/4 of the bays is closed off due to maintenance.
Alongside that, a secondary bay is unavailable because the building parks the Sentinel truck inside(plenty of street parking for the Sentinel truck to be parked there instead). So majority of the time, only 2/4 bays are available.
Usually, if all the bays are miraculously “available”, something’s wrong with one of the elevators. I can’t remember the last time I’ve seen all 4 bays and both elevators available and working at the same time.

Cleanliness has gone down as well. People leave their junk and employees usually just leave it there for a few days. There are dump bins right out front but not available to us renters. The photo attached is just random junk in a bag in the elevator.

The other side to this low rating are the people that rent the storage units. They have no consideration for others around them.
Especially those bringing in moving trucks. They take whatever bays are in service that day (usually more than one bay). They take ALL the carts and use BOTH elevators.
When they’re done, they can’t even return the carts back to where they got them.

I’ve stopped bringing all of this up to staff, because when I have, I just get brushed off.
My unit just increased in cost this year too. I simply can’t imagine what for. 🤷🏻‍♀️

Seema C.

Kencey ( Assistant storage Manager) was really helpful, kind and polite at the Rabbit hill location. The staff is amazing. I recommend to go for this location as they have amazing deals on few units also the process is real quick. No wait time

Wmoloki M.

Spoke with Kush and she was very wonderful to deal with. She explained everything clearly and gave me a tour of all the options. Excellent service overall and will definitely work with her again. Thank you Kush!!!!

Cori P.

Kyla was wonderful! The service was exceptional. I would recommend this storage facility to anyone looking for a clean, inviting space for your items. 5 stars and beyond!

Beth D.

Khush very friendly to deal with. She was very informative and detailed with what she told us. Feel comfortable leaving my items her.

Valeriya B.

Kencey is an absolute gem! Her professionalism, kindness, and personable manner made the entire experience smooth and enjoyable from start to finish. She went above and beyond to help, and it’s clear she genuinely cares about her work and the customer experience. A stellar employee and a pleasure to work with—highly recommend!

Turk K.

It was a great experience first with Senen Micheal over the phone, he clearly is people person. Then upon arriving at Sentinel I was greeted by Khush Kaur . Who answered all my question with professional courtesy. The experience throughout was 5 star.

Steve M.

Everything went very smoothly without a hitch. Good communication across multiple avenues, including website, email and telephone. It's setup so you can quickly find and get what you need without any needless promotions or ads. They respect your time, and don't waste it.