Storage City - Oakville, Ontario

Bruce C.

Very happy with the shiny, security etc, however I paid for a unit that was 10x15, 150sqft. The unit didn’t quite measure up to that dimension. It was actually 138sqft. I spoke to the manager who said he would talk to head office. I never heard back and every time I asked, all I received was excuses.

Farshid A.

Today i got a storage and the person who helped me was so nice and experienced. Odafe showed me the storage and gave me a great deal. Thank you for everything today. I recommend this place.

Fadi H.

The worst customer service experience ever!

We rented a unit from Access Storage, diligently paid our monthly fees, only to have our belongings stolen due to a shocking security breach. Not only that, but also the lock on our unit was cut open with a bolt cutter, resulting in the loss of almost everything we had stored.

Upon reaching out to Access Storage for support and compensation, we were met with nothing but disappointment! According to their policy, they refused to refund our money, leaving us in a state of financial loss. We were told to pursue the insurance that we paid for at an extra cost, and that has been a six-month-long hassle with absolutely NO progress.

Despite numerous calls to the office and attempts to communicate with the regional manager, we have seen no action or progress. It is truly disheartening to feel that nobody at Access Storage cares about the distress which their negligence has caused. Our repeated efforts to seek resolution have been met with empty promises and an utter lack of responsibility on their part.
The emotional toll this has taken on us is immeasurable. Even when involving law enforcement, the lack of proper security measures, such as insufficient cameras, has hindered any meaningful investigation.
In short, my experience with Access Storage has been the WORST customer service experience ever! Their inadequate security measures, refusal to take responsibility, and broken promises have left us in a state of emotional turmoil and financial loss. I strongly advise against entrusting your belongings to a company that lacks integrity and care in a service-oriented industry.

tasha G.

The customer service team at the south Oakville location are truly amazing. The customer service teams over the phone put me at the wrong location, but the quick response from the team at this location got everything sorted out quickly and put back on my way very efficiently.

Letícia P.

Super easy to set up, staff is very gentle and polite, they helped me with everything I needed.
And when I no longer needed their service, it was super easy to cancel too!!

Lorraine M.

We found the place clean and the staff was very helpful; special shout out to Guido B. for helping us out.

denise H.

The store manager was fantastic through my whole experience. I had never rented a storage unit before and it was a hassle free experience from start to finish. I no longer need my unit however, I will recommend Access Storage-Oakville East to family and friends.

Sandra S.

Guido was very professional, welcoming and helpful throughout the entire process. He explained the terms carefully, and patiently answered my questions. I liked the layout of the facility. The units looked very clean and easily accessible. The process was quick and easy. The 10x10 size was both perfect and affordable for me. I couldn't have asked for more.
Thank you very much!