Sunfreight Cargo International - Edmonton, Alberta

Tumbleweeds

Update review 2024:
I'm updating my review because the last couple of boxes I sent the reliability is out the door. The most recent one is going on 4 months this December and it still hasn't arrive. The tracking given to me doesn't work. Whenever you call their phone number listed in their website whether the office or the cargo number no one picks up. 0 customer service, very unreliable. You are only left wondering and hoping your box will arrive undamaged some unknown time. Will definitely look for a different cargo forwader next time and I will not recommend this place for BBB.

Bella B.

My box was scheduled for pick-up on Friday at 5pm onwards, I tried to follow up their whereabouts but nobody answer my call. I waited til 9pm but nobody came, I called the office (all 3 phone numbers) but no answer and nobody care to return my call until now (Monday) or even bother to explain why it was not pick-up. VERY POOR SERVICE, I WILL NOT RECOMMEND

Romelie H.

Inefficient and poor customer service, it took 7 months and almost lost my box and no one answers the phone nor reply emails. I’m fortunate enough to have an agent that really cares and help me communicate with Sunfreight.

Suggestion: Please follow up deliveries and get proof of it being delivered to the consignee and confirm signature with the sender.

rad D.

Poor Customer service we have an appointment that our box will be picked up at 3- 4 in the afternoon they cancel it the day itself and reschedule it the next day same time (4 pm), then come the next day its been 4:30 already and nobody comes to pick up the box we called them asking if they’re picking it up and a lady told us they will pick it up but we said we have appointment at 5 pm they said oh its almost 5 why you just called now? I mean really I told the lady we have been booked around 3-4 and nobody comes that’s why we called then suddenly she passed the phone to another guy. And we got rebooked again.

Brielle 1.

I sent a box almost 2 months ago and till now it has not arrived yet. I phoned in to inquire about it and the one who answered said she's busy and asked me to phone back in 10 min, she also took my name. After 10 min, i called in again but no one was answering. Kept doing that in 20 minutes but still the same, it kept ringing then afterwards maybe they got annoyed and so they just turned on the voice mail even if their office hours isn't over yet. I have paid for the shipment and the items in the box, how can't they attend to simple inquiries. They'd ask you to phone back and yet they would never pick up the phone. So gutted and disappointed, i would never use their service again

Andrew B.

Going on 4 months since we shipped our boxes with this company, have not arrived at their destination. They never answer their phone so we can inquire. When I dropped off the boxes, I was required to carry then without assistance up their back stairs, no customer service whatsoever.
LBC if your listening, please set up a shipping point in Edmonton, your still the best, service, people and tracking that works.

Update Feb 1, 2019, stopped by their office, decided to call them to see their reaction to the phone ringing, it rang and the ladie sitting beside the phone ignored it. We inquired about our boxes whereabouts, and was told we would receive an email with their last known location. Still awaiting any communication.

Maria T. D.

I sent my 2 boxes November 16, 2022 until now May 25 my box haven't delivered yet. Its their duty to push the forwarder to deliver it since its already in Philippines. How come they can't do something for that? The service sucked.

Rachel V.

Picked up my box July 30, 2021 almost 4 months now and my family still didn't receive the boxes I've sent. I'm so disappointed hindi na dapat I recommend at hindi na rin mauulit na magpadala sa kanila.