TForce Logistics - Manitoba Banks - Winnipeg, Manitoba

Colleen Jennifer-Lynn

I never had any issues ordering from Sephora online and receiving orders until last week. 8:00 pm two loud poundings on the door, driver is gone. The parcel was ripped open and taped horribly back together and items missing (see photo). Sephora went above and beyond, but accountability should be with this company!! That is unacceptable.

J F

Poor organization and customer service. Expected my package 3 days ago, the driver told me he could not come inside my apartment building to leave it at the door. After telling him I’m a nurse and was at work he paused like he just expected me to appear at the door out of nowhere. I called the 800 number for the company and was told it would be sent the next day. It wasn’t. The following day I see “delivery attempted” on the tracking but I did not receive any phone calls or buzzes at the door. Now today the driver calls from a personal phone number and does not attempt to buzz into my building. Again this is counted as an attempted delivery. They will not allow me to pick up the package. All of the other delivery companies are able to figure this out, why can’t this one? Calling the 800 number does not help.

Richard Chabluk

Just like everyother review, would give zero if possible. I wouldn't be so harsh about my review had I not seen all the other reviews that were similar. I would just assume it to be a simple mistake. They brought my package to the wrong door at my condos, and someone here has my package now. Our doors are very clearly labelled. They told me to go ask people around my building, like it was my fault. The picture didn't even have my door number in it so I don't know who has my package. They then told me to bring it up with Amazon like it was their problem. Will request from Amazon to never use this company.

Expensive Christmas gift gone.

Neil Taylor

Dishonest and fraudulent to the end. Should have delivered Amazon parcel by 8pm. Was indicated 'out for delivery' at 7.32pm - at this point I turned off the TV and waited for delivery. 8pm passed by with no delivery - this is fine with me since it was not an urgent item. At 8.28pm tracking states 'delivery attempted' which it most clearly was not. This is appalling business practise since it makes it look like it was the customer's fault delivery failed. Further, I have 2 wildlife cameras to capture animal activity and the only living creature around the house last night was a deer! Amazon should cancel all business relations with this company. Take note Dynamex, we will be reporting this to Amazon too.

I'm not too hopeful for a timely delivery and I can see the local owner responds to all negative reviews and with 'copy and pasted' standard reply. Whilst I am waiting for my parcel, I'll contact Amazon and demand a refund on delivery costs - something I urge everybody to do in order Amazon may consider giving their shipping business to a more honest / truthful company. I despise folk who lie.

Alan Castell

Horrible. Says they tried to deliver when we were open and they didn't. Call their system to track a package and the phone system hangs up on you. What is Amazon doing using these guys?
Waiting for your deliveries and you have my name so can track what you have. We are open.

Waiting to hear back from you. How about you deliver my package that you said you attempted to on Saturday. You realize I have cameras all around my building and know you didn't. Easy for me to show to amazon when I complain about not receiving my package that was promised to me saturday.

Again, package they tried to deliver last night, yet ALL DAY they can't come back with the one they missed. You guys really are horrible and we should all complain to Amazon about this as if they can't do the job right, then they will lose the Amazon contract which would be major.

Kristin Cook

If I could give less than one star I would. Ordered this through Amazon and Dynamex driver delivered my package to the wrong house and had someone sign for it. What's the point in getting someone to sign for it if you don't verify who they are? Entered as delivering it to my address but it never was, now they don't know if they can retrieve my package and if not the person that signed gets a new item with no issues. If the driver was doing what they're supposed to do and verify it was being delivered to the right address with the correct person this all could've been avoided. I do not recommend this company at all. I don't know why Amazon continues to use this courier, I've requested that my parcels don't get delivered with this company again and I hope Amazon listens.

Miles Trach

I really wish I could give them 0 stars, or negative stars. This is by far the worst delivery company I have ever encountered. They were to deliver an item to my office from Amazon. It's a gift for my son. All they had to do was to pick it up at the Amazon facility here in Winnipeg and deliver to my office. The first day, they lost it, the second day, they tried to deliver it to my office at 6:45 in the evening... an hour and a half after the office was closed when they were told that the building closes at 5. I am not going to be working at my office today and asked if they can re-direct it to my home. At first they wanted me to cancel the order and re-order it from Amazon. The gift is here... in Winnipeg, and they can't figure out how to deliver it. They now say they may be able to deliver it to my home, but they need an additional 24 hours to sort it out, and redirect to my home. The person that Amazon and I talked to on the phone last night was horribly rude and did not seem to understand what we were talking about.
Just the worst service and worst customer service I have ever encountered in a delivery company. DO NOT use them to deliver your packages if it is at all avoidable. I strongly suggest that Amazon discontinues using them as well.

Terry & Trish

I was expecting a delivery from Amazon Friday. Friday late evening I was wondering where it was so checked my app which stated it was delivered Thursday (it wasnt), then shortly after I received an email from Amazon saying the package was just delivered (this was now 8 PM Friday) so i go to check and it was not there. I then managed to find a site where I could track the package via TForce Logistics and it indicated "Returned to Sender". Finally called Amazon and they were great. Refunded my purchase and sending another order. I also asked to have TForce (Dynamex) removed from my account as a delivery service based on all the negative reviews I see here and my own experience. I cannot imagine how they managed to get an Amazon contract and feel pretty confident it will not be renewed based on their historic performance. Lome others I would give a negative review if possible. BTW, I did try to contact them directly (as did Amazon when I was talking with them on the phone) but neither I or them could get a hold of their customer service because it was closed. I would expect someone in this line of business to have customer contact ability outside of business hours given that is many of their deliveries take place.