The Granite - Bancroft, Ontario

Caroline H.

Joli, belle terrasse!

Oliv Y.

Personnel très bien, belle terrasse. On ne peu pas dire que les plats que nous avons dégusté soient exceptionnels mais c'était correct.

Chelsey D.

I want to start this off by saying me and my family were so excited all week about coming here for dinner.

I don’t normally leave reviews, but this experience was so bad that I feel people need to be aware before deciding to eat here. This was without question one of the worst restaurant experiences I’ve ever had.

We arrived at 5:50 pm for our 6:00 reservation and were seated quickly. Our waitress Kaitlyn came by and took our order around 6:10. From that point on, everything went downhill. The restaurant had a party of 22 people upstairs, and no one thought to mention that when we sat down or when we ordered. That should have been disclosed, because no one should be waiting over an hour and a half for four meals — two steaks, chicken wings, and a burger and not to mention, it was cold. We absolutely would have left if we had known how long the wait would be.

By 7:15, we still didn’t have our food. What made it worse was watching the table behind us, who came in at least 45 minutes after we did, get served before us. When we finally asked our waitress what was going on, she told us about the big party upstairs as if that explained everything. It doesn’t. That’s not an excuse for poor service or a total lack of communication.

Then, while waiting, another waitress named Crystal was standing near our table talking negatively about us. Not quietly, either. I don’t know how anyone could think that’s okay in a professional setting. It’s disrespectful and shows a complete lack of basic professionalism.

When our food finally came out, it was cold. My burger had raw bacon on it, not undercooked, not pink, raw. Completely unacceptable. Although the bacon was not cooked and the food was cold and took forever to come out, Kaitlyn, our waitress did have our alcoholic drinks and the burger meal taken off the bill, but unfortunately that doesn't make up for bad communication.

And let me be clear, I don’t care what kind of excuse or response the owner gives. There is no professionalism in this restaurant whatsoever. From the kitchen to the staff to the management, no one seems to take any accountability. Based on the defensive replies to other reviews, it’s obvious they’d rather argue with customers than fix what’s wrong.

This was a disappointing, frustrating, and honestly embarrassing experience for a place that tries to present itself as a quality restaurant. My family and I won’t be back, and I’ll be sure to tell others about how we were treated. Poor service, rude staff, cold food, and zero professionalism, that about sums it up.

rachel T.

My most recent visit to the Granite was absolutely fantastic, we had Alex as our server who always provides excellent food options and service. She went above and beyond to meet our needs and suggested we try their semi-new calamari.

The food was well portioned, the calamari was a great suggestion as it was fresh, light and bursting with flavour.

The Brussels sprouts were out of this world, the portion was extremely generous and the flavour and crunch were absolutely perfect.

The scallops were delicately wrapped in bacon and cooked to perfection, with a sauce that paired nicely with the dish.

Thank you for all your recommendations Alex! You’re a rockstar!

Sami K.

Our first time at The Granite & can’t wait to go back! Drinks and food were phenomenal. We had the California salad, sausage trio, stuffed chicken supreme and sticky toffee pudding for dessert. Kendall was our server and she was SO great! Super fun and easy to joke around with! One of the other servers even stopped by because she heard how much we loved everting! lol Thank you so much for a wonderful experience 🙂

Kiersten B.

Was in from out of town and looking for somewhere to go for dinner and read another review that they had the best gluten free chicken fingers. I can say with confidence that I fully agree! I always dread trying to find somewhere to eat when we are out as i cant have dairy of gluten, but their menu is well marked and the staff are also very helpful. The patio also has a great view!

Krista N.

Loved the location and we were seated very quickly on a Friday night which I wasn't expecting. Unfortunately it did take >30 minutes for two burgers with their sides to get to our table.

I asked about an allergy before ordering and the server said they would speak with the kitchen. They didn't come back and when the food runner came they had no idea what I was talking about so they couldn't confirm it was safe.

I did not have my EpiPen with me as we were just driving through town and didn't want to eat before making sure.

On the positive side the burgers were cooked perfectly and we both enjoyed our cocktails.

I am curious why HST is charged twice on the bill? There are two lines: HST and HST 13% Tax.

Kathy L.

Beautiful spot with a view. The prices were reasonable and offered a good amount of selections without being overwhelming. The Power bowl while on a plate was a great balance of quantity and flavour. Very friendly staff and family oriented restaurant with a kids toy at the end of service.