Topper's Pizza — Barrydowne Rd. - Greater Sudbury, Ontario

Kiera B.

Hello, I am writing to you explaining a terrible situation i was in with one of your branches. I was super excited to get a free personal 1 topping pizza on my birthday. I have been a rewards member for a while now and I order from you guys often. I was really looking forward to one as I got an email for it at the starting of my day. I ended up going around 9pm to get my pizza. Here is what happened...

I first called the call center to order it. They told me it had to be done online. I didnt have the app so I did it through the online site. Then that wasn't working so I went in store at toppers pizza on Barry down in sudbury ONT. They then told me to download the app which I tried but it says I was not in the correct region. I have lived here my whole life and never had issue with my phone telling me I am not in my correct region. We had tried again on the site and it wasnt registering my birthday, so they had me call the center AGAIN to make sure my account had it then they had me change my password and said everything was all good. So I went back in tried to order again on the site and nothing was working. By this point it had been almost an hour of our time. They told me there was nothing they could do and that they'd be paying 7$ and something sense out of their pocket. So they said i wasn't getting my pizza. I was INSANELY frustrated and let down. If you can't provide what you advertise, stop advertising it. Or if there's any issue not on my part atleast help out your customer and pay the 7$.

For my time and energy i expect more than just a personalized pizza now. I was already having a terrible day and you guys added onto it. I understand it's just pizza but its my comfort food. Show some respect please.

Neil D.

Disgusting half cooked pizza. Guess they don’t safety seal? Driver could have opened my pizza box and sneezed on it. No joke…paid an extra dollar for extra Parmesan for bread sticks. Check out what a buck gets you!

Gokul B.

Easily the worst pizza I've ever eaten. It just wasn't tasty at all. The service was decent.

Adrian K.

Ordered two Topperotti‘s, and cinnamon sticks (picture attached). Only one Topperotti came, the delivery driver told me they forgot it.

The food was cold, cinnamon sticks had no cinnamon and half my stuff was missing!

Beware because after a support call they said in order to refund anything, we would have to wait 1-3 business days to speak to a manager before even getting a dime back.

Amanda M.

Hit or miss. Like tonight is a miss since they forgot to cut my pizza. Thankfully I was at home and had utensils to cut a pizza. I understand it gets busy, but you’re a pizza place and cutting a pizza is kind of standard.

vanisha B.

Worst customer service . I went at 10:15 . The store showed open sign but when I went inside I called the staff and waited patiently but no body reply . I called staff 3 to 4 times and stood there for 15 mins but nobody came so I went to another location. Never accepted this behaviour.

Janina T.

Picked up special-Best thing is it was ready right on time. Overload of sauce. Couldn’t possibly eat this with your hands- Had to put in oven to try and crisp it up. Kind of defeats the convenience of take out. Employees not very friendly.

Shawna P.

I just want to give a huge shout out to the woman who delivered my pizza tonight. So personable and she left some treats for my pups. Totally made our night