U-Haul Moving & Storage at Upper Wellington - Hamilton, Ontario

Salik S.

I had an amazing experience here. First, I got my hitch installed by Rajbeer, my mechanic, who was not only highly skilled but also very generous with his time and advice. Afterwards, I rented a 6x8 trailer — the Manager and front desk staff went above and beyond, helping me on two separate occasions with more than just a quick conversation. Truly excellent service from start to finish!

Rebekah P.

Made reservation for 5 x 8' trailer on June 8 for pick up on June 12; arrived at location and wasn't provided reserved trailer; U-Haul Rep (S. Princess N) signed out 4 x 8' trailer; Trailer #AO2801L; upon connecting to truck; the following default trailer alerts came up (see pics 2 & 3) - Brake Adjustment, Brake Linings, Hub & Drum brakes (overdue 4 months!), Hydraulic brakes (overdue 26 days!), Lug nuts & Trailer wiring Connector (overdue 7 MONTHS!)
THIS IS NOT ACCEPTABLE; This was just a small trailer - what does your other equipment look like?! Do you even care if someone is injured or killed due to lack of maintaining your equipment?! What does your CVOR look like? Sounds like this needs to be sent to the Ministry of Transportation for inspection of your facility!!
Guarantee that you will not be receiving any more business from anyone I know.....to top off when returning said piece of ______; your store rep kept insisting you were closed and didn't care where this was parked, OR that the hitch was to be returned.....

bruno F.

Broke down on the hwy, 4 hrs I had to wait and I ended up getting my own cab home, U-Haul was not concerned for my wellbeing, I am still arguing for a refund, they haven't even refunded the cab ride, one month still fighting this

Kit S.

We couldn’t get the 24/7 pickup option to work on either of our phones but thankfully we were there a few minutes before closing and the gentleman staffing the place tonight (September 5) was so pleasant and helpful in assisting us even though we were definitely a bit of an inconvenience! Had us in and out so fast! Thank you!

Sobia

I scheduled an appointment to get a hitch on my jeep. I went in to get my hitch they told me it will be two hours wait so I waited two hours.two hours later I went in and they said, we are still working on it. Meanwhile they asked me if I can pick it up at 5pm because the other man who came after me came from brantford and they wanted to help him first . Don’t know why?“Because he was Punjabi like them”. Asked me at 12pm if I can wait till 5pm.I said no , you told me two hours and I promised my daughter to take her to the beach and I can wait two more hours like you said so 4 hours in total. I said I will take a cab home and be back in two hours when it’s done. I take a cab home 20 minutes away and right away when I get home I get a call that my hitch can’t be installed and I have to pick up my car because date on my door is different than my make n model I told them. I went picked up my car and called upper Centaniel location and they told me both years have a same hitch and I asked her if I can go to their location and she wasted another half hour on the phone trying to give me the technological aspects of the hitch and car . Do I know anything about hitches or cars or how they work? No. I just need an appointment to get a hitch and give you my money. Don’t know what she was smoking but she wasted another half hour and didn’t wanna book me an appointment until I got mad and she booked me three weeks out.I called back this location and another half hour wasted on hold. Uhaul used to be a reliable place with a good reputation. Don’t know what happened? Here I am without a hitch and waste of 4 hours of my life and no resolution and a useless appointment three weeks out from now. I needed the hitch to take my seadoo on the water. Summer will be over by the time I make it to that appointment.Very very disappointed and frustrated!!

shubham K.

Amazing service from Raman and Rajbir! Renting a U-Haul van was super smooth, the van was clean and in great condition, and they explained everything clearly. I highly recommend them to everyone looking for a hassle-free rental experience come and book from this location. ⭐️ ⭐️⭐️⭐️⭐️

VecusJames B.

I was there 2 pick up a truck 4 rent he helped me out with thing's so can understand them him better did a check then l left U-Haul is alright.

Callie H.

Horrible customer service. The general manager was very rude and demanded my card to pay when I attempted to tap because there was no contactless tap payment.

Overall, not a positive experience. The lady with the long black hair was really sweet & deserves better management.