Voyago Medical Transportation- Etobicoke Base - Etobicoke, Ontario

Samuel L.

I am reporting that drivers from this company have exhibited numerous unsafe driving maneuvers, jeopardizing the safety of other motorists, pedestrians, and cyclists. This was recently observed on University Avenue in Toronto, near Mount Sinai Hospital. If you have loved ones who require transportation services from this company, I strongly urge you to advise them to consider alternative transportation options if you want to arrive to your destination alive.

Corey D.

Watched as one of the Voyago Trillium shuttle buses blocked the back doors to an ambulance as they were trying to load in a cardiac patient on a heart monitor.. it’s pretty disgusting to watch a bus block the doors of an ambo like that…

A S.

Vince and John transported our Dad from the hospital to home, and they were nothing but courteous and careful throughout the entire process. Their professionalism and kindness really put us at ease during a stressful time. We’re very grateful for their service!

Nelson F.

I booked this sorry excuse for a company on March 26 to transport my father from his long term care home to his appointment at the hospital which is no more that 15 minutes away. I gave them specific instructions that my dad had two appointments that day and asked if they could stay and wait at the first appointment as it was only going to be about 15 minutes and then if they can wheel the stretcher over to his second appointment at the same hospital, just in a different area. I agreed to pay the $2 per minute after the initial 15 minutes free. Everything was set. I set up an appointment to pick him up from the home at 8:30am and drop him off for his first appointment, wait for him, wheel him over to his second appointment then leave. I paid for a second crew to pick him up after his second appointment as this one would take a while longer. This was all agreed upon when I booked. The day of the appointment, I get a call from the transport crew saying that they were running a little late due to traffic. I had built in an hour of extra time so I figured no big deal. They ended up being almost 1 hour late with no follow up call! The nurses at the home spoke with them to confirm that they were going to wait for him and wheel him to his second appointment and they refused saying they would not. I then had to call Voyago again to clarify what was going on. Every time you call them, you are on hold for an average of about 20 minutes! The operator looked into it, spoke with dispatch who confirmed that the crew was to wait and take him to his second appointment. They assured me they had cleared everything up. Arrangements had to made with the hospital as he was now about an hour and a half late!

About an hour later, I get a call from the clinic at the hospital telling me that the crew refused to wait for him again and left!!! Again I had to get on the phone with Voyago! Again waiting on hold for 20 minutes! Explained what was going on and my frustration. I asked to speak with a manager. They took my information and assured me that a manager would call me back to discuss what happened. As I type this, Today is March 31st and no call or email!

Today I get an email from Voyago with my receipt for the transport last week. I was floored and super pissed off that they had the nerve to charge a waiting fee of 45 minutes which was just over $80!!! Incredible! They refused to wait and to top it all off, they were almost an hour late to pick him up! They never waited!!!

Do yourself a favor and do not use this company. They are terrible. I booked them because my father required a move with a bed in an ambulance and this company looked like they fit the bill but they are terrible. Don't trust your oved ones to be in the care of a company that doesn't care and overcharge you for services that they did not provide.

Try other companies such as Transhelp or others but not these guys. Their website looks great and all the listed services look perfect but looks are deceiving.

The one star rating is the only thing I could select. My experience with these guys was -10 stars. Go elsewhere. Not Voyago.

Bree C.

Only 1 because I can't give zero. People on the phone don't know anything and gave us false information which cost us (and my ailing father) a lot of time in a BAD situation. They also made another error on the reservation. Not to mention the hold times of roughly an hour each time. Truly pathetic. They are incompetent, and frankly they don't care, which may even be the worst part.

Connie D. S.

I am absolutely blown away with the exceptional service we received in transporting my mother from Etobicoke to Hamilton. Josh was incredibly patient and compassionate. He went above and beyond in assisting my mother in the boarding and deboarding. Bonnie was also exceptional during the reservation process, explaining everything in detail and making everything seamless. I cannot recommend this service enough. During a difficult time, it is refreshing to experience exemplary customer service from beginning to end. Thank you.

Patricia G.

Customer service representative who handled my questions about the services and fees responded to me in a rude manner and even interrupted while i was still speaking . Also My mother is disabled and unable to walk and for the same reason I hired the services to transport her from the hospital to her house . The workers were expecting my mother to walk and climb to the bed . No compasion whatsoever . I would not recommend the company if you are looking for professional customer service and compassionate care to our seniors

Annuska J.

Just used this service and really happy with our experience. We got lucky with Jason and Adrian and they were absolutely amazing. Highly recommend